Open to opportunities

Kiran User

@kiranuser8

Message

I drive onboarding, retention, and expansion for global B2B SaaS and regulated-service customer portfolios.

India

Message

What I'm looking for

I'm looking to own customer lifecycle strategy across onboarding, retention, and growth, partnering with cross-functional teams to improve customer outcomes, service operations, and expansion revenue.

I've managed onboarding through renewal for global B2B SaaS, energy, BFSI, and regulated-service accounts at Redaptive, Stanza Living, Axis Bank, HDFC Bank, and Nobilis Path Advisory. At Redaptive, I cut time-to-value by 30%, sustained 95%+ retention, and generated 15% expansion revenue through QBR-led growth plans.

I'm currently the single point of contact for 35 active credit-repair advisory accounts and a $1.20M ARR book, owning lead intake, activation, compliance tracking, and Customer Success handoffs. I improved the lead-to-activation workflow with documented processes and ManyChat and Zapier automation, reducing manual work and improving continuity.

I turn customer feedback, account-health signals, and service escalations into practical lifecycle improvements that strengthen CSAT, NPS, retention, and revenue.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Nobilis Path Advisory

Dec 2025 - Present (8 months)

Owned the full onboarding lifecycle for 35 active accounts, reducing time-to-activation and improving documentation compliance. Introduced automation to streamline lead-to-activation workflows.

Credit Repair Cloud Plaky ManyChat Zapier CRM Onboarding Process Improvement Automation