I seek an Administrative and Operative job.
Kira Lai
@kiralai
Bilingual operations and team lead driving efficiency and high-quality service.
What I'm looking for
I am a bilingual (Mandarin–English) operations and client-focused professional with over two years' experience leading teams, coordinating vendors, and optimizing processes to deliver reliable service. I have supervised teams of 10+, implemented operational protocols achieving 100% internal compliance, and driven measurable improvements such as a 95% task completion rate and 20% efficiency gains.
I bring hands-on hospitality and customer-service experience from front-of-house management, where I reduced order errors by 80% and increased repeat visits by 60%, alongside roles converting enquiries to bookings and resolving 95% of client complaints within SLA. I am eager to apply my leadership, training, and bilingual communication skills to a kitchen management or operations role focused on quality, teamwork, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Operations & Team Lead
Aigogo Limited
Jan 2025 - Present (1 year)
Supervised 10+ staff and coordinated schedules across 50+ sites, implementing operational protocols that achieved 100% compliance and reduced operational delays by 15%. Conducted training that improved team efficiency by 20% and maintained a 95% task completion rate.
Front of House Manager
Korean Bistro Bibida
Jun 2023 - Dec 2025 (2 years 6 months)
Managed front-of-house operations, serving as cashier and server, coordinated with kitchen and vendors to cut order errors by 80% and increased repeat visits by 60% through improved customer service. Oversaw inventory and reduced wastage.
Assistant Manager, Customer Support
Aigogo Limited
Apr 2024 - Dec 2024 (8 months)
Converted inbound enquiries to bookings meeting 100% of monthly KPIs and resolved 95% of client complaints within SLA, contributing to a 10% increase in repeat business and supporting events that drove a 15% rise in qualified leads.
Product Promoter
Freshasia
Dec 2023 - Mar 2024 (3 months)
Executed in-person sales campaigns engaging 100+ customers weekly and closing ~30 sales per week, achieving up to 80% daily commission on peak days while managing stock levels to support promotions.
Education
Degrees, certifications, and relevant coursework
Royal Holloway, University of London
Master of Music, Music (Composition)
2022 - 2023
Grade: 2:1
Activities and societies: Postgraduate Student Ambassador; Student Secretary for academic conferences
Completed a Master of Music (Composition) program with a 2:1 and served as a postgraduate student ambassador and student secretary for academic conferences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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