Looking for a job

Kira Lai

@kiralai

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Bilingual operations and team lead driving efficiency and high-quality service.

United Kingdom

Message

What I'm looking for

I seek an Administrative and Operative job.

I am a bilingual (Mandarin–English) operations and client-focused professional with over two years' experience leading teams, coordinating vendors, and optimizing processes to deliver reliable service. I have supervised teams of 10+, implemented operational protocols achieving 100% internal compliance, and driven measurable improvements such as a 95% task completion rate and 20% efficiency gains.

I bring hands-on hospitality and customer-service experience from front-of-house management, where I reduced order errors by 80% and increased repeat visits by 60%, alongside roles converting enquiries to bookings and resolving 95% of client complaints within SLA. I am eager to apply my leadership, training, and bilingual communication skills to a kitchen management or operations role focused on quality, teamwork, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Operations & Team Lead

Current

Aigogo Limited

Jan 2025 - Present (1 year)

Supervised 10+ staff and coordinated schedules across 50+ sites, implementing operational protocols that achieved 100% compliance and reduced operational delays by 15%. Conducted training that improved team efficiency by 20% and maintained a 95% task completion rate.

Team Leadership Scheduling Process Optimization Compliance Training

Front of House Manager

Korean Bistro Bibida

Jun 2023 - Dec 2025 (2 years 6 months)

Managed front-of-house operations, serving as cashier and server, coordinated with kitchen and vendors to cut order errors by 80% and increased repeat visits by 60% through improved customer service. Oversaw inventory and reduced wastage.

Customer Service Inventory Management Staff Supervision Quality Control Communication Conflict Resolution

Assistant Manager, Customer Support

Aigogo Limited

Apr 2024 - Dec 2024 (8 months)

Converted inbound enquiries to bookings meeting 100% of monthly KPIs and resolved 95% of client complaints within SLA, contributing to a 10% increase in repeat business and supporting events that drove a 15% rise in qualified leads.

Customer Support KPIs SLA Client Relations event support Lead Generation Problem Solving CRM

Product Promoter

Freshasia

Dec 2023 - Mar 2024 (3 months)

Executed in-person sales campaigns engaging 100+ customers weekly and closing ~30 sales per week, achieving up to 80% daily commission on peak days while managing stock levels to support promotions.

Customer Engagement Merchandising Communication

Education

Degrees, certifications, and relevant coursework

Royal Holloway, University of London

Master of Music, Music (Composition)

2022 - 2023

Grade: 2:1

Activities and societies: Postgraduate Student Ambassador; Student Secretary for academic conferences

Completed a Master of Music (Composition) program with a 2:1 and served as a postgraduate student ambassador and student secretary for academic conferences.