Open to opportunities

Kingsford User

@kingsforduser

Message

Aspiring project manager with a focus on sustainable development.

Senegal

Message

What I'm looking for

I am looking for opportunities that allow me to contribute to impactful projects, foster collaboration, and promote sustainable practices within a dynamic team environment.

My name is Pierre Kingsford Jean-Baptiste, and I am currently pursuing a Master’s in Project Management while holding a degree in Business Administration. With over three years of professional experience, I have developed a strong skill set in communication, stakeholder engagement, and marketing management. I am highly motivated and committed to contributing to ambitious projects that focus on sustainable development for communities.

During my internship at the United Nations Office on Drugs and Crime, I honed my project management skills through content writing, social media management, and the creation of media materials. I participated in organizing activities aimed at combating human trafficking and supported the development of effective strategies to promote UNODC initiatives. My previous roles in sales and customer service have equipped me with the ability to analyze customer feedback and improve performance, ensuring client satisfaction.

Experience

Work history, roles, and key accomplishments

Sales and Marketing Manager

Skuff Bags

Sep 2021 - Jun 2023 (1 year 9 months)

Designed sales support tools and developed new markets. Analyzed field feedback and customer responses to identify levers for performance improvement.

Sales Support Market Development Performance Analysis Customer Feedback

Guest Relations Officer

Hotel La Residence Dakar

Jul 2022 - Apr 2023 (9 months)

Managed professional client reception, telephone calls, and reservations. Handled financial transactions and client billing, ensuring efficient resolution of client issues.

Customer Service Problem Solving Communication

Communication Assistant

United Nations Office on Drugs and Crime

Oct 2022 - Dec 2022 (2 months)

Managed communication projects, including content writing, social media management, and media material creation. Supported the development and implementation of effective strategies to promote UNODC initiatives.

Content Writing Social Media Management Media Relations Project Coordination Strategic Planning Communication Strategy

Customer Service Representative

Turbo Tax

Jan 2019 - May 2019 (4 months)

Followed up on customer inquiries via phone and updated customer information in CRM software. Handled incoming calls, analyzed situations, and addressed customer needs.

Customer Service CRM Software Customer Support Data Entry

Literacy Teacher

Institut Saint Louis de Gonzague

Sep 2016 - Jun 2017 (9 months)

Created educational materials tailored to learners' specific needs. Monitored individual learner progress and adapted teaching methods accordingly.

Teaching Curriculum Adaptation Classroom Management

Education

Degrees, certifications, and relevant coursework

CESAG: Centre Africain d'Etudes Supérieures en Gestion

Master's, Project Management

Currently pursuing a Master’s in Project Management. This program focuses on advanced project management methodologies and sustainable development initiatives.

Institut Supérieur de management et de Gestion (ISM)

Bachelor's, International Management

Completed a Bachelor's in Management with a specialization in International Management. This program provided a strong foundation in global business practices.