Mariama Cira KA
@mariamaciraka
Highly motivated and versatile IT professional
What I'm looking for
As a highly motivated and versatile IT professional, I have a strong background in technical support, customer relationship management, and project coordination. With a Master's degree in Software Engineering and Information Systems, I have honed my skills in project management and digital transformation. My experience in technical support, project coordination, and customer relationship management has equipped me with the ability to work in dynamic and challenging environments.
Throughout my career, I have demonstrated my ability to lead and train teams, manage projects, and provide technical support to clients. My proficiency in multiple languages, including French, English, Spanish, and Wolof, has enabled me to work effectively with diverse teams and clients. I am confident in my ability to leverage my skills in a fast-paced environment, focusing on project management and digital transformation.
I am a results-driven professional with a strong passion for delivering high-quality results. My experience in managing claims and support requests, coordinating with external partners, and providing regular performance tracking and reporting has equipped me with the skills to excel in a fast-paced environment. I am excited to bring my skills and experience to a new role, where I can continue to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Support Back Office
Orange Finances Mobiles Sénégal
Feb 2023 - Present (2 years 4 months)
Piloted the management of claims and support requests from Orange Money distributors across digital channels. Coordinated with external partners to handle client and distributor complaints.
Technical Support Assistant & SaaS Quality Manager
Cabinet Carrée
Jan 2023 - Feb 2023 (1 month)
Managed technical support and software quality assurance for SaaS solutions. Conducted quality controls and updates for the firm's accounts and software tools.
Digital Technical Advisor
Sonatel
Nov 2020 - Nov 2022 (1 year 11 months)
Managed customer complaints related to Wi-Fi issues across digital channels. Coordinated with technical support for urgent interventions and provided continuous updates to customers.
Developer Intern
UPA
Jun 2019 - Jul 2019 (1 month)
Designed and implemented a digital logbook and billing system for a private university. Improved tracking of pedagogical activities and archived data through the digital logbook.
Developer Intern
KIWI
Jun 2018 - Sep 2018 (3 months)
Developed a chatbot for a service platform to improve customer relationship management and reduce workload. Conducted research, needs analysis, and information gathering to define chatbot functionalities.
Education
Degrees, certifications, and relevant coursework
Mariama Cira hasn't added their education
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Availability
Location
Authorized to work in
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