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King Efrehl Gecain

@kingefrehlgecain

Data Management Officer at Qwrk Outsourcing who automated monthly Financial Advice fee reporting with an Excel VBA macro.

United States

Message

At Qwrk Outsourcing, I managed and validated FIN365 CRM data, then consolidated investment data into summary reports. I also developed an Excel VBA macro to automate monthly Financial Advice fee reporting.

At NCR Voyix, I troubleshot Self-Service Checkout systems, analyzed diagnostic logs, and documented complex issues for Level 3 support. Earlier at Accenture, I worked across data analysis, service desk support, and workforce analysis, including reporting and scheduling.

Experience

Work history, roles, and key accomplishments

Data Management Officer

Qwrk Outsourcing

Aug 2025 - Aug 2026 (1 year)

Performed CRM data management, validation, and cleansing to maintain data integrity and reporting accuracy. Developed an Excel VBA macro to automate monthly Financial Advice fee reporting and reduce manual processing.

CRM Data Management Data Validation Data Cleaning Excel VBA Financial Reporting

Level 2 Support Analyst

NCR Voyix

Apr 2024 - Aug 2025 (1 year 4 months)

Provided advanced troubleshooting for NCR Self-Service Checkout systems. Analyzed event and diagnostic logs to identify and investigate technical issues, and escalated complex issues to Level 3 support with documented findings.

Technical Support Troubleshooting Log Analysis Escalation Management

Helpdesk Support Analyst

NCR Voyix

Sep 2023 - Apr 2024 (7 months)

Provided first-level technical troubleshooting for NCR Self-Service Checkout systems. Performed remote diagnostics and handled inbound and outbound technical support for NCR vending machine concerns.

Technical Support Troubleshooting Remote Support Customer Service

Workforce Analyst

Accenture

Feb 2022 - Sep 2022 (7 months)

Monitored team performance and staffing levels against key performance indicators. Created and maintained schedules using Verint and verified attendance to ensure required staffing coverage.

Workforce Management Scheduling Verint KPI Monitoring Stakeholder Coordination

Service Desk Analyst

Accenture

Mar 2017 - Feb 2022 (4 years 11 months)

Managed customer requests and technical issues through ServiceNow tickets. Coordinated with offshore and onshore teams to resolve tickets and customer issues, and prepared performance reports.

ServiceNow Ticketing Systems Customer Service Troubleshooting Reporting

Data Analyst

Accenture

May 2015 - Mar 2017 (1 year 10 months)

Consolidated raw data into accurate and useful information for reporting. Used data management tools to organize information and generate reports to evaluate team performance.

Data Analysis Data Management Reporting