Ashleigh Aistrop
@ashleighaistrop
Organised HR professional with expertise in quality control.
What I'm looking for
I am a highly organised and dependable professional with extensive experience in HR operations and quality control. My ability to manage multiple priorities in fast-paced environments ensures efficiency and compliance, while my strong interpersonal skills foster collaboration and drive productivity. I excel in creating positive work environments and addressing employee concerns, all while maintaining confidentiality.
In my current role as a Quality Controller, I focus on maintaining the highest standards of quality and operational excellence. I actively contribute to process improvements and implement best practices to ensure consistent delivery of excellent service. My proactive approach to problem-solving and leadership has been instrumental in driving team success and organisational development.
Always eager to expand my skill set, I am committed to continuous professional growth and ready to take on new challenges that align with my expertise in HR and quality assurance.
Experience
Work history, roles, and key accomplishments
Quality Controller
Healthmark Ltd
Jun 2023 - Present (2 years)
Proactively addressed and resolved client complaints, ensuring high levels of satisfaction through prompt and effective solutions. Developed and implemented quality assurance initiatives, spearheading process improvements for increased efficiency in care delivery and operations.
Senior Administration Clerk
Healthmark - Support Services Ltd
Feb 2021 - May 2023 (2 years 3 months)
Managed a team of 20 clerks, overseeing day-to-day operations and ensuring a positive work environment. Developed and maintained comprehensive employee databases, managed payroll for 500 employees, and implemented an online filing system for confidential records.
Administration Clerk
Healthmark, Support Services Ltd
Aug 2020 - Feb 2021 (6 months)
Developed roles and responsibilities for Administration Clerks at a newly built Elderly Residential Hospital, ensuring clear expectations and efficient team operations. Handled incoming phone calls, addressed inquiries, and established standard office procedures to meet demanding targets.
Waitress
Mint
Feb 2012 - Mar 2013 (1 year 1 month)
Maintained a clean and welcoming dining environment, ensuring a positive guest experience by creating an inviting atmosphere. Handled high-pressure situations with composure, consistently delivering excellent service standards during busy shifts.
Restaurant Hostess
Meet Argentinian Steakhouse
Dec 2010 - Jan 2012 (1 year 1 month)
Managed reservations and to-go orders by phone, providing accurate wait times and exceptional customer service. Coordinated with servers to confirm preparedness before seating customers, ensuring smooth operations during high-traffic periods.
Care Worker
Healthmark, Support Services Ltd
Oct 2009 - Dec 2012 (3 years 2 months)
Provided emotional support and companionship to patients, fostering trust and improving overall well-being. Monitored patient health, promptly reporting changes to healthcare professionals, and assisted with feeding and nutritional intake.
Residential Care Worker
Shalom Nursing Home
Nov 2008 - Mar 2009 (4 months)
Recognized and reported abnormalities or changes in patients' health status to the case manager, ensuring timely and appropriate care. Actively participated in case conferences, providing updates on resident progress and collaborating with the care team.
Junior Care Worker
Seabank Nursing Home
Sep 2005 - Oct 2008 (3 years 1 month)
Provided emotional support and companionship to patients, building trust and fostering a sense of security. Assisted patients with daily living activities, promoting independence and enhancing quality of life by supporting them in essential tasks.
Education
Degrees, certifications, and relevant coursework
Healthmark Academy
Coursework, Employment Training
Completed coursework in GDPR, Hand Hygiene, and Basic Maltese Medical Terminology. This training enhanced understanding of critical compliance and health-related protocols.
Central Mediterranean Business School
Award in HR, Employment Law And New Technologies, HR, Employment Law And New Technologies
Achieved an MQF Level 5 Award, focusing on key aspects of Human Resources, Employment Law, and emerging technologies. This qualification provided a solid foundation in modern HR practices and legal compliance.
St Andrew's Academy
O Levels, General Studies
Grade: Credit 2 in Art and Design, French, Home Economics; General 3 in Administration, Biology, English, History; General 4 in Mathematics
Completed Secondary School education, achieving SQA (Scottish Qualification Authority) O Levels. Studied a range of subjects including Art and Design, French, Home Economics, Administration, Biology, English, History, and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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