Ashleigh Aistrop

Proactively addressed and resolved client complaints, ensuring high levels of satisfaction through prompt and effective solutions. Developed and implemented quality assurance initiatives, spearheading process improvements for increased efficiency in care delivery and operations.

Managed a team of 20 clerks, overseeing day-to-day operations and ensuring a positive work environment. Developed and maintained comprehensive employee databases, managed payroll for 500 employees, and implemented an online filing system for confidential records.

Developed roles and responsibilities for Administration Clerks at a newly built Elderly Residential Hospital, ensuring clear expectations and efficient team operations. Handled incoming phone calls, addressed inquiries, and established standard office procedures to meet demanding targets.

Maintained a clean and welcoming dining environment, ensuring a positive guest experience by creating an inviting atmosphere. Handled high-pressure situations with composure, consistently delivering excellent service standards during busy shifts.

Provided emotional support and companionship to patients, fostering trust and improving overall well-being. Monitored patient health, promptly reporting changes to healthcare professionals, and assisted with feeding and nutritional intake.

Managed reservations and to-go orders by phone, providing accurate wait times and exceptional customer service. Coordinated with servers to confirm preparedness before seating customers, ensuring smooth operations during high-traffic periods.

Recognized and reported abnormalities or changes in patients' health status to the case manager, ensuring timely and appropriate care. Actively participated in case conferences, providing updates on resident progress and collaborating with the care team.

Provided emotional support and companionship to patients, building trust and fostering a sense of security. Assisted patients with daily living activities, promoting independence and enhancing quality of life by supporting them in essential tasks.

Completed coursework in GDPR, Hand Hygiene, and Basic Maltese Medical Terminology. This training enhanced understanding of critical compliance and health-related protocols.

Achieved an MQF Level 5 Award, focusing on key aspects of Human Resources, Employment Law, and emerging technologies. This qualification provided a solid foundation in modern HR practices and legal compliance.

Grade: Credit 2 in Art and Design, French, Home Economics; General 3 in Administration, Biology, English, History; General 4 in Mathematics

Completed Secondary School education, achieving SQA (Scottish Qualification Authority) O Levels. Studied a range of subjects including Art and Design, French, Home Economics, Administration, Biology, English, History, and Mathematics.