Kim Talvy

I am a dedicated Customer Experience Specialist with a strong focus on technical support and customer-first strategies. My expertise lies in transforming customer interactions into lasting loyalty through clear communication and analytical insights. I thrive on creating seamless experiences that not only drive satisfaction but also contribute to organizational growth.

Currently, I work at Propeller Aero, where I engage with customers through Intercom, efficiently categorizing inquiries and providing personalized solutions. My collaboration with various teams, including Data Success and Product & Engineering, has led to significant improvements in our support processes. I am also adept at monitoring and reporting bugs using Jira, which helps prioritize fixes and enhance our product offerings.

Previously, I served as a Customer Experience Officer at UBX Philippines, where I maintained a 95% SLA compliance rate while resolving customer issues across multiple channels. My experience managing payroll-related queries at Alorica Philippines further honed my ability to deliver timely and accurate resolutions. I am passionate about identifying improvements that enhance the overall customer journey and actively participate in Agile initiatives to foster a collaborative environment.