Mary Rose Benaid
@maryrosebenaid
I can start ASAP! with 7 years expertise in BPO/ Customer Service industry.
What I'm looking for
I am a dedicated and results-driven customer service professional with over 7 years of experience in the industry. Throughout my career, I have provided top-notch support to customers worldwide via phone, chat, and email. I am proficient in various platforms such as Salesforce, Intercom, Onesite, Ring Central, and Slack, among others.
I have a proven track record of success, having received multiple awards and recognition for my exceptional performance. I am a team player, skilled collaborator, and solution-orieAnted professional with excellent time management skills. I am eager to bring my expertise and dedication to a new team and contribute to the company's success.
Experience
Work history, roles, and key accomplishments
B2B Customer Care Specialist
Everise Company
Sep 2022 - Apr 2023 (7 months)
Managed 17 staff with rotational schedules, conducted daily meetings with clients, and monitored team performance via Microsoft 365 Sharepoint and PowerBi.
B2B Customer Care Representative
Everise Company
Sep 2019 - Sep 2022 (3 years)
Provided product support for Bluejeans, assisted clients on scheduling meetings and events, and offered knowledge on software usage.
B2B Product Support Specialist
RealPage Company
Apr 2019 - Sep 2019 (5 months)
Offered product support for accounting software, provided data analytics, and assisted clients with property management software.
Technical Support Representative
Transcom Worldwide
Jan 2016 - Apr 2019 (3 years 3 months)
Handled technical support, billing, and customer retention for Comcast and United Parcel Service.
Support Representative
Results Company
Jan 2015 - Jan 2016 (1 year)
Provided customer service, technical support, and email management for Assurance Wireless and Virgin Mobile.
Education
Degrees, certifications, and relevant coursework
Mary Rose hasn't added their education
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