Open to opportunities

Kimi NeJame

@kiminejame

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I drive enterprise retention, expansion, and customer outcomes across SaaS portfolios.

United States

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What I'm looking for

I'm looking to lead enterprise customer success initiatives where I can strengthen retention, guide executive relationships, resolve complex escalations, and identify expansion opportunities across the customer lifecycle.

At Lumen, I manage 15–50 enterprise customers representing approximately $2M in monthly recurring revenue, driving retention, executive engagement, and expansion planning. I've secured $100K+ in monthly retention agreements and earned top-achiever recognition for retention performance for three consecutive years beginning in 2023.

I've grown through Lumen roles spanning customer success, technical solutions, support, quoting, and sales support. I lead Executive Business Reviews with C-level stakeholders, manage the end-to-end customer lifecycle, resolve escalations, and partner with Sales and Engineering to accelerate adoption and uncover growth opportunities.

My background also includes pricing, escalation management, ROI analysis, training, and consultative broadband sales at Charter Communications, along with benefits-discrepancy analysis at Allstate Benefits. I build trusted-advisor relationships that strengthen customer loyalty and recurring revenue.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

Lumen

Oct 2024 - Jul 2026 (1 year 9 months)

Managed a portfolio of 15-50 enterprise customers representing approximately $2M in monthly recurring revenue, driving retention, executive engagement, and expansion planning. Secured $100K+ in monthly retention agreements and earned top achiever for retention performance for 3 consecutive years.