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kim guess

@kimguess

Senior Fraud Investigator at PNC Bank who reviews check images and reconciles departmental general ledgers.

At PNC Bank, I manage high-volume payment exception queues in DSS and use the edge platform for fraud and payment research. I conduct forensic reviews of check images and validate account numbers to help prevent fraud and processing errors.

I also reconcile departmental general ledgers against transaction logs and manage stop-payment and check escalations. I’ve trained and audited junior analysts, and previously supported financial center operations at BB&T and customer service at PRWT Service.

Experience

Work history, roles, and key accomplishments

Current

Senior Fraud Investigator

Current

PNC Bank

Apr 2019 - Present (7 years 7 months)

Validated account numbers to eliminate processing errors and managed stop payment and check escalations. Conducted forensic reviews of check images to prevent fraud and executed daily reconciliation of departmental general ledgers.

Mainframe Blue Zone DSS Edge ACH General Ledger Accountant Fraud Investigation Reconciliations Microsoft Teams Excel

Banker

BB&T

Mar 2016 - Apr 2018 (2 years 1 month)

Supported daily financial center operations and delivered service while adhering to corporate, regulatory, and audit guidelines. Audited daily logs for monetary discrepancies and managed client accounts to reduce fraud.

Customer Service Audit Fraud Prevention Finance Operations

Customer Service

PRWT Service

Nov 2013 - Mar 2016 (2 years 4 months)

Oversaw citizen information to maintain transaction history and reconciled cash, check, and credit card receipts at the end of each shift with zero variance. Assisted in training new hires.

Customer Service Reconciliations Training