Kim Driessen

I manage end-to-end appointment setting and sales support for multiple remote clients, qualifying prospects, maintaining GoHighLevel pipelines, and turning warm, consultative conversations into high-quality opportunities.

At Teleperformance Portugal, I handled 60+ daily customer interactions across phone, chat, and email before moving into QA and training. I reviewed agent interactions, delivered coaching, and partnered with operations leaders to improve service quality and team performance.

I was promoted to Sales / Team Manager for a client within six weeks, where I mentored nine appointment setters, monitored KPIs, and provided structured feedback to strengthen conversion quality.

My physiotherapy and breathwork background shapes how I work: I listen actively, de-escalate difficult situations, and build trusted relationships with clients, customers, and teams in Dutch and English.