Open to opportunities

Brooke User

@brookeuser

Message

I am an operations professional with 12+ years improving remote team efficiency and client satisfaction.

United States

Message

What I'm looking for

I'm seeking a fully remote operations role to improve workflows, support distributed teams, ensure compliance, deliver strong client service, and contribute to growth in a collaborative, process-oriented company.

I am an operations professional with 12+ years coordinating dispatch, scheduling, compliance and customer success, and I reduced inefficiencies by 20% while directing daily scheduling and route operations. I have trained and supervised staff, maintained compliance, and documented procedures to support distributed teams.

During a recent sabbatical I focused on skill development in Asana, Trello, and Slack, completed coursework in customer service, compliance fundamentals, and quality management, and volunteered in community process auditing and scheduling coordination. I'm seeking a fully remote role where I can leverage my administrative, client support, and quality assurance experience to drive efficiency and growth.

Experience

Work history, roles, and key accomplishments

Manager

Apple Bus

Jan 2019 - Jan 2022 (3 years)

Directed daily scheduling and route operations for multiple client contracts, trained and supervised staff, and coordinated resources to reduce inefficiencies by 20% while maintaining compliance and updating operational documentation.

Scheduling Route Planning Staff Training Compliance Monitoring Workflow Optimization Customer Service Microsoft Office Google Workspace

Lead Dispatch

Midwest Express

Jan 2015 - Jan 2019 (4 years)

Oversaw scheduling across multiple service areas, balancing client needs with capacity and resolving scheduling conflicts quickly while maintaining documented operational procedures and compliance.

Scheduling Capacity Planning Dispatch Operations Compliance Conflict Resolution Documentation Customer Service CRM Systems

Lead Dispatch

Carey of Kansas City

Jan 2010 - Jan 2015 (5 years)

Managed dispatch operations for a large client base, assisted in developing operational guidelines and training new staff, and maintained detailed records for compliance and reporting.

Dispatch Operations Staff Training Compliance Monitoring Scheduling Records Management Customer Service