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@brookeuser
I am an operations professional with 12+ years improving remote team efficiency and client satisfaction.
United StatesI am an operations professional with 12+ years coordinating dispatch, scheduling, compliance and customer success, and I reduced inefficiencies by 20% while directing daily scheduling and route operations. I have trained and supervised staff, maintained compliance, and documented procedures to support distributed teams.
During a recent sabbatical I focused on skill development in Asana, Trello, and Slack, completed coursework in customer service, compliance fundamentals, and quality management, and volunteered in community process auditing and scheduling coordination. I'm seeking a fully remote role where I can leverage my administrative, client support, and quality assurance experience to drive efficiency and growth.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Apple Bus
Jan 2019 - Jan 2022 (3 years)
Directed daily scheduling and route operations for multiple client contracts, trained and supervised staff, and coordinated resources to reduce inefficiencies by 20% while maintaining compliance and updating operational documentation.
Midwest Express
Jan 2015 - Jan 2019 (4 years)
Oversaw scheduling across multiple service areas, balancing client needs with capacity and resolving scheduling conflicts quickly while maintaining documented operational procedures and compliance.
Carey of Kansas City
Jan 2010 - Jan 2015 (5 years)
Managed dispatch operations for a large client base, assisted in developing operational guidelines and training new staff, and maintained detailed records for compliance and reporting.
Degrees, certifications, and relevant coursework
Associate in Psychology, Psychology
Completed an associate degree in psychology, graduating in 2011.
Software and tools used professionally
United StatesYou can contact Brooke and 90k+ other talented remote workers on Himalayas.
Message Brooke
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