Kimberly Williams

Managed high-volume incoming calls regarding Medicare Enrollment and Eligibility, providing detailed explanations of Part D and Part C programs. Resolved member issues by navigating plan benefits, reviewing policies, and utilizing multiple systems while adhering to regulatory guidelines. Demonstrated proficiency in multitasking and problem-solving.

Managed patient registration across multiple hospital departments including ER, Outpatient, Physical Therapy, and Primary Care Clinic. Verified patient demographics and insurance information, collected payments, and scheduled follow-up appointments. Collaborated with medical staff to ensure efficient clinic operations.

Adhered to strict financial and customer data guidelines while providing welcoming and pleasant service to customers. Maintained optimal financial controls by securing funds, making accurate transactions, and handling various deposits and check cashing activities. Assisted with collections, items in transit, and performed routine clerical duties, including cross-training for ATM balancing.

Collaborated with the Community Director and staff to ensure efficient daily property operations. Managed rent collection, recorded transactions, and processed bank deposits promptly. Coordinated unit maintenance and readiness, prepared for evictions, and maintained resident files.

Controlled document processes by reviewing files and records to ensure accuracy and compliance with company policies. Managed payroll processing by tracking time sheets, printing checks, and distributing them to approximately 50 employees. Supported departmental operations, conducted interviews, and supervised housekeeping staff to ensure efficient hotel functioning.