Open to opportunities

Kimberly Ogwalo

@kimberlyogwalo

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Dedicated professional with extensive experience in customer service.

Kenya

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What I'm looking for

I am looking for a role that values customer experience and offers opportunities for growth and international travel.

I am a dedicated and dynamic professional with extensive experience in customer service, team leadership, and brand representation. My passion lies in delivering exceptional customer experiences, and I am skilled in effective communication, conflict resolution, and problem-solving. I am eager to leverage these strengths in a cabin crew role, ensuring passenger safety, comfort, and satisfaction.

In my current role as Team Lead at YDX Agency Limited, I supervise a team of over 15 members, ensuring the seamless execution of marketing campaigns. I provide guidance and resolve conflicts to enhance team performance while building strong customer relationships. Previously, I have trained and managed diverse teams at Brisk Marketing Agency, focusing on customer satisfaction and conducting presentations to enhance public communication.

My experience as a Brand Ambassador at Red Giant Marketing Agency allowed me to engage customers and build loyalty through excellent service. I also have administrative experience as a Receptionist at Wakenya Pamoja SACCO, where I maintained a professional front desk and managed records effectively. I hold a Diploma in Business Information Technology from KCA University, which has equipped me with critical thinking and digital literacy skills.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

YDX Agency Limited

Dec 2022 - Present (2 years 7 months)

Supervised a team of 15+ members to ensure seamless execution of marketing campaigns. Provided guidance and resolved conflicts to enhance team performance and addressed client concerns to build strong customer relationships.

Team Leadership Marketing Campaigns Conflict Resolution Client Relationship Management

Team Leader

Brisk Marketing Agency

Jan 2021 - Nov 2022 (1 year 10 months)

Trained and managed a diverse team with a focus on customer satisfaction. Conducted presentations and product demonstrations to enhance public communication.

Team Management Customer Satisfaction Public Speaking Product Demonstrations Training

Receptionist

Wakenya Pamoja SACCO

May 2018 - May 2019 (1 year)

Greeted and assisted clients, maintaining a professional and welcoming front desk. Performed administrative duties, managing records and scheduling effectively.

Administrative Support Scheduling

Brand Ambassador

Red Giant Marketing Agency

Jun 2017 - Feb 2020 (2 years 8 months)

Represented brands and engaged customers to build loyalty. Delivered excellent service to ensure positive brand interactions.

Brand Representation Customer Engagement Customer Service

Education

Degrees, certifications, and relevant coursework

KCA University

Diploma, Business Information Technology

Pursued a Diploma in Business Information Technology, gaining expertise in the intersection of business and technology. Key coursework included Communication Skills, Critical Thinking, and Digital Literacy, enhancing practical and analytical abilities.

Kitengela International Schools

Kenya Certificate of Secondary Education, Secondary Education

Completed secondary education, culminating in the Kenya Certificate of Secondary Education. This period focused on a comprehensive curriculum, preparing for advanced studies and personal development.

St. Mary's Nyabururu Girls' Boarding Primary School

Kenya Certificate of Primary Education, Primary Education

Attended primary school and successfully obtained the Kenya Certificate of Primary Education. The foundational curriculum provided essential knowledge and skills for further academic progression.