esther wanjiku

I am a customer-focused hospitality professional with over four years of hands-on experience delivering exceptional guest service in fast-paced hotel and entertainment environments.

At Sheratton Regency Hotel I managed night operations as a Night Auditor and Guest Experience Associate, ensuring guest comfort, safety, accurate transactions, and smooth coordination with security and operations teams.

Previously, as a Brand Ambassador at True blaq, I served as the first point of contact for guests, promoted services, upsold offerings, handled feedback, and maintained high presentation standards.

I hold a Bachelor's degree in Cooperative Business Finance and first aid training; I bring strong communication, teamwork, conflict resolution, multitasking, and cultural sensitivity to a cabin crew role focused on safety and outstanding passenger experience.