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@kimberlyaloba
Dynamic BPO professional with 9 years in customer service leadership.
I am a dynamic and results-driven BPO professional with over 9 years of experience in customer service, back-office support, and team leadership. My expertise spans multiple industries, including finance, healthcare, and dental services, where I have honed my skills in appointment coordination, patient scheduling, and ensuring compliance with insurance requirements.
Currently, I serve as a Supervisor for both voice and non-voice call center operations, recognized for my excellent communication abilities in both English and Spanish. I have a strong track record of leadership, process improvement, and team development, which has enabled me to streamline patient scheduling processes and maintain accurate records to meet company and compliance standards.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

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Work history, roles, and key accomplishments
Kimberly Aloba Medical & Dental Health VA
Currently serving as a Supervisor for both voice and non-voice call center operations, demonstrating strong leadership and a track record of process improvement and team development. Managed customer interactions across diverse industries including finance, healthcare, and dental services, ensuring high-quality service delivery.
VirtualSolutionPartner
Jun 2024 - Mar 2025 (9 months)
Promoted to Supervisor, leading voice and non-voice teams while ensuring high-quality service and operational efficiency. Coordinated dental appointments, verified insurance details, and provided bilingual support in Spanish and English. Streamlined patient scheduling processes and maintained accurate records to meet company and compliance standards.
OmegaHealthCareManagement
Jan 2020 - Dec 2023 (3 years 11 months)
Managed patient scheduling for diagnostic tests, ensuring accurate insurance details and system updates. Collaborated with healthcare providers to meet patient needs and ensure insurance compliance. Assisted patients and professionals with insurance coverage inquiries and issue resolution.
TeleperformancePhils
Jan 2015 - Dec 2020 (5 years 11 months)
Assisted borrowers with account inquiries, repayment options, and loan management, providing clear information on financial options and loan statuses. Collaborated with teams to resolve issues and ensure a seamless customer experience.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Administration major in Operation Management
Studied Business Administration with a major in Operation Management at Emilio Aguinaldo College. Gained foundational knowledge in business operations and management principles.
Software and tools used professionally
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