Kimberly Aloba

Currently serving as a Supervisor for both voice and non-voice call center operations, demonstrating strong leadership and a track record of process improvement and team development. Managed customer interactions across diverse industries including finance, healthcare, and dental services, ensuring high-quality service delivery.

Promoted to Supervisor, leading voice and non-voice teams while ensuring high-quality service and operational efficiency. Coordinated dental appointments, verified insurance details, and provided bilingual support in Spanish and English. Streamlined patient scheduling processes and maintained accurate records to meet company and compliance standards.

Managed patient scheduling for diagnostic tests, ensuring accurate insurance details and system updates. Collaborated with healthcare providers to meet patient needs and ensure insurance compliance. Assisted patients and professionals with insurance coverage inquiries and issue resolution.

Assisted borrowers with account inquiries, repayment options, and loan management, providing clear information on financial options and loan statuses. Collaborated with teams to resolve issues and ensure a seamless customer experience.

Studied Business Administration with a major in Operation Management at Emilio Aguinaldo College. Gained foundational knowledge in business operations and management principles.