kimberly abadiez

Provided Zendesk email/chat support for bookings, payments, refunds, and account issues. Maintained records, met SLA/CSAT targets, supported SOPs and process improvements, and reviewed host records for accuracy and compliance.

Managed maintenance requests, coordinated clients, teams, and technicians, scheduled repairs, tracked work orders, monitored budgets, prepared reports, and resolved maintenance issues to ensure timely completion and client satisfaction.

Managed eBay, Amazon, and Walmart stores, including client onboarding, product listings, ads, customer support, data entry, FBA/FBM, dropshipping, applications, and marketplace compliance.

Handled customer and carrier support, order and delivery tracking, shipment scheduling, dispatch records, and driver recruitment. Managed candidate screening, interviews, hiring, compliance, and company presentations.

Provided email and logistics support, including order tracking, shipment coordination, scheduling, purchase orders, delivery monitoring, and carrier inquiries.

Handled live chat and inbound calls, including technical support, customer inquiries, billing disputes, and refund requests.

Experienced in customer support, billing, technical assistance, escalations, team training, KPI tracking, reporting, and team strategy.

Earned a Bachelor of Science in Computer Science from Kolehiyo Lungsod ng Lipa in 2014.

Completed high school education at Lodlod National Highschool in 2008.