Looking for a job

Kimberley Daniels

@kimberleydaniels

Message

I handle high-volume customer support and legal intake while meeting retention and quality targets.

Jamaica

Message

What I'm looking for

I'm looking for a remote customer service or legal intake role where I can handle client communication, maintain accurate records, meet quality and retention goals, and contribute dependable support in a fast-paced team.

I've supported clients at Gammill Law—Accident & Injury through inbound and outbound calls, legal intake, appointment support, follow-ups, and accurate case information management. I work professionally with confidential client records while supporting productivity, quality, and customer-retention goals.

Across Global Fidelis and Connempathy, I've handled high-volume customer inquiries, resolved concerns, and maintained strong customer relationships. With five years of remote customer service experience, Top Agent and Best Agent recognition, and a promotion to Supervisor, I bring dependable communication, organization, and problem-solving to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative / Legal Intake Specialist

Gammill Law

Jan 2025 - Sep 2026 (1 year 8 months)

Handled inbound and outbound calls with prospective and existing clients in a fast-paced legal environment. Conducted legal intake by gathering accurate client and case information, and maintained accurate client records while handling confidential information professionally.

Customer Service Representative

Global Fidelis

Jan 2023 - Feb 2025 (2 years 1 month)

Provided professional customer service through high-volume inbound and outbound calls, assisting customers with questions, concerns, and account-related issues. Focused on customer satisfaction and retention, consistently meeting KPI and retention targets.

Genesis Dialpad Customer Service Inbound Calls Outbound Calls High Volume Call Handling Customer Retention KPI Management Problem Solving Communication Skills

Customer Service Representative

Connempathy

Jan 2022 - Jan 2023 (1 year)

Provided professional and empathetic customer support, handling customer inquiries and concerns while maintaining a positive and professional tone. Assisted with resolving customer issues and provided appropriate follow-up, maintaining accurate customer information and documenting interactions.

Customer Service Communication Skills Problem Solving Customer Relationship Management Documentation Follow up