Cory Parks
@coryparks
I build scalable customer operations and lifecycle systems that improve retention, time-to-value, and customer value.
ZimbabweWhat I'm looking for
I've led customer onboarding, customer success, sales, and business operations at Intuit Mailchimp, Houghton Mifflin Harcourt, and McGraw-Hill Education. At Mailchimp, I led a 140+ person global onboarding and scaled success organization supporting a $336M ARR portfolio, improving 90-day Net Revenue Retention 30% year over year and reducing time-to-value 45%.
I build structured, data-driven lifecycle systems—from Mailchimp’s first global first-90-day model serving 30K+ new customers monthly to HMH’s first Customer Success function and centralized KPI governance during its $2B+ SaaS transformation. I also built Mailchimp’s global Sales organization from 6 to 160 people and increased sales-assisted revenue 1400% year over year.
Experience
Work history, roles, and key accomplishments
Head of Global Customer Onboarding / Customer Success Management
Jan 2023 - Dec 2025 (2 years 11 months)
Led a 140+ global onboarding and scaled customer success organization for a $336M ARR portfolio, delivering a 30% year-over-year increase in 90-day Net Revenue Retention and a 45% reduction in time-to-value through lifecycle redesign and operational discipline.
Education
Degrees, certifications, and relevant coursework
Kelley School of Business, Indiana University
Master of Business Administration, Business Administration
Earned a Master of Business Administration (MBA) from the Kelley School of Business at Indiana University.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Cory?
You can contact Cory and 90k+ other talented remote workers on Himalayas.
Message CoryGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
