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kima snakeleaf

@kimasnakeleaf

Business operations specialist at Virginia Department of Social Services who implemented a D365 Online Portal in 10 days.

United States

Message

At Virginia Department of Social Services, I implemented a D365 Online Portal in 10 days and received a Star Performer Award. I also lead weekly D365 enhancement sprints and coordinate the RPA SUN Botty release.

I gather requirements for system changes, create test scripts and plans, and analyze business processes to recommend improvements. I also create training materials and SOPs to support user adoption.

At ICF, I built Power BI dashboards tracking 15+ KPIs, reducing time-to-insight by 35% for cross-functional teams. I also designed CRM solutions and training curricula aligned with operational needs.

Earlier, at Virginia Department of Social Services, I supported HR technology and reporting work, including the statewide transition to CARDINAL (PeopleSoft). At Mary Washington Healthcare, I developed Epic implementation training and technical manuals for clinical staff.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Specialist

Current

Virginia Department of Social Services

Oct 2025 - Present (1 year)

Managed multiple releases and implemented D365 Online Portal in 10 days, earning a Star Performer Award. Led enhancement sprints, coordinated RPA Botty release, and conducted requirements gathering for large-scale system changes.

D365 Robotic Process Automation Requirements Gathering Test Scripts Test Planning Process Improvement Data Analysis Vendor Collaboration SOW MOU'S Procurement Stakeholder Communication Change Management Training Materials SOPs AI Tools Accessibility Plain Language Writing

Business Development Systems Analyst

ICF

Jul 2022 - Oct 2025 (3 years 3 months)

Resolved high-priority customer incidents using Lean Six Sigma methodologies and built PowerBI dashboards tracking 15+ KPIs. Designed CRM solutions and training modules, leading to a 25% improvement in training completion rates.

Lean Six Sigma Power BI CRM Microsoft 365 Test Cases Documentation Agile User Stories Test Planning Training Modules Workday Learning Stakeholder Management

HRIT Business Analyst

Virginia Department of Social Services

Feb 2020 - Jul 2022 (2 years 5 months)

Managed data conversion for CARDINAL (PeopleSoft) transition and supported 120 local agencies with software procurement and process improvement. Facilitated joint application design sessions and created test cases for system upgrades.

Peoplesoft Data Conversion Data Cleaning Requirements Gathering JAD Sessions Test Cases Test Scripts UAT Project Documentation User Stories Test Planning Status reports Stakeholder Management Compliance Data Security

HRIT Data Analyst

Virginia Department of Social Services

Feb 2019 - Feb 2020 (1 year)

Built HR reporting services and developed visual reports and predictive models to inform talent management decisions. Streamlined talent acquisition workflows and created SharePoint solutions for performance management tracking.

Data Analysis Statistical Analysis Reporting Predictive Models Talent Management Process Improvement SharePoint Performance Management Collaboration

Principal Trainer/Analyst

Mary Washington Healthcare

Mar 2017 - Feb 2019 (1 year 11 months)

Designed and delivered training programs for Epic system implementations, improving user adoption by 20%. Authored 100+ technical manuals and workflow diagrams, reducing training time by 15%.

Epic EHR Training Programs Technical manuals Workflow Mapping Needs Assessment Stakeholder Management Technical Troubleshooting