Open to opportunities

Kierra Turner

@kierraturner

Message

Customer-focused customer service specialist skilled in claims support, documentation, and problem resolution.

United States

Message

What I'm looking for

I am seeking a customer-facing role in a collaborative company where I can apply my claims support, documentation, and problem-solving skills while growing into expanded responsibilities.

I am a customer-focused service specialist with experience in healthcare member support, financial document analysis, and high-volume hospitality roles. I consistently resolve issues on first contact, document interactions thoroughly, and collaborate with teams to improve processes.

At Cigna and UnitedHealthcare I handled inbound member inquiries about claims, benefits, eligibility, and prior authorizations while troubleshooting and explaining coverage details. I analyze complaints to identify root causes and contribute feedback for service improvement.

Previously I worked in restaurants providing outstanding guest experiences and at Caterpillar Financial Services reviewing regulatory documents, preparing financial reports, and creating training materials. I bring attention to detail, strong communication, and a commitment to meeting quality and production goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advocate

Current

Cigna Healthcare

Jun 2025 - Present (1 year)

Provide technical support and member service for medical claims, benefits, eligibility, and prior authorizations, resolving issues on first contact and improving complaint root-cause feedback.

Customer Service Prior Authorizations Troubleshooting Call Center Documentation Microsoft Office

Waitstaff

The Cheesecake Factory

Apr 2023 - Jun 2025 (2 years 2 months)

Delivered high-quality guest service including seating, menu guidance, order taking, and timely food and beverage delivery while handling complaints and crafting specialty drinks to enhance guest satisfaction.

Customer Service Hospitality Complaint Resolution Upselling Communication Time Management

Document and Financial Analyst

Caterpillar Financial Services

Jan 2022 - Nov 2023 (1 year 10 months)

Reviewed and processed customer and dealer document packages, conducted root-cause analyses for complaints, and prepared financial reports including month-end closing tasks to ensure regulatory alignment.

Document Review Financial Analysis Root Cause Analysis Regulatory Compliance Report Preparation Accounting Data Analysis

Customer Service Representative

UnitedHealthcare

Sep 2022 - Mar 2023 (6 months)

Handled inbound member and provider calls on plan features, benefits, claims, and billing; troubleshot issues for first-call resolution and maintained accurate records in compliance with privacy policies.

Customer Service Benefits Eligibility Verification Call Center Microsoft Office Record keeping Regulatory Compliance