Kierra Thompson

Enter and track 15+ new borrower leads weekly, conducting phone intake interviews to collect financial data and initiate residential mortgage applications. Maintain 70–75% lead-to-application conversion by reviewing documentation completeness, performing employment verifications (VOEs), and updating compliance-driven pipeline conversion reports.

Managed a portfolio of 24 active small to mid-sized business accounts and coordinated onboarding for multi-location franchise projects. Reduced onboarding time by ~30% through structured task tracking and process alignment, while maintaining client records in Salesforce and supporting cross-functional troubleshooting.

Managed 170+ active personal injury client files in a regulated legal-medical coordination system, reviewing medical/billing documentation to maintain accuracy and compliance. Coordinated communication across law firms, medical providers, imaging centers, and billing departments across multiple states, and supported the $200K Georgia service pipeline during a market transition.

Processed high-volume healthcare claims in a HIPAA-regulated environment to determine eligibility and authorize reimbursements within delegated authority. Authorized claim payments up to $8,000 per claim, reviewed coding/coverage criteria, resolved denied or incomplete claims by coordinating with providers, and communicated benefit determinations while handling PHI confidentially.

Supported community outreach events reaching 300+ families annually by managing appointment scheduling, client intake, and event logistics in a trauma-informed, culturally responsive manner. Collaborated with local churches, nonprofits, and government programs to connect clients with food, housing, and mental health resources.

Grade: 3.2 GPA

Pursuing a Master’s in Clinical Mental Health Counseling (CACREP). Expected graduation is 2028; currently maintains a 3.2 GPA.

Grade: 3 GPA

Completed a Bachelor’s of Psychology program from January 2023 to November 2025. Earned an indicated GPA of 3.