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Jennifer Satterfield

@jennifersatterfield

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Dynamic Quality Control Analyst with expertise in regulatory compliance.

United States

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What I'm looking for

I am looking for a role that values compliance and quality assurance, offers opportunities for professional growth, and fosters a collaborative work environment.

I am a dynamic Quality Control Analyst with extensive experience in regulatory compliance and data analysis, particularly at Bakery Tilly. My proven track record in enhancing audit processes and resolving discrepancies has fostered client trust and driven continuous improvement in quality assurance standards.

Throughout my career, I have excelled in conducting monthly servicing QC audits, ensuring adherence to FHA, VA, USDA, GNMA, Fannie Mae, and Freddie Mac guidelines. My ability to perform root cause analysis and collaborate effectively with teams has led to the implementation of long-term solutions that uphold investor standards and maintain transparency with clients.

In addition to my analytical skills, I have a strong background in training and developing new hires, streamlining onboarding processes, and enforcing audit policies to ensure compliance with quality standards. I am committed to promoting continuous improvement and delivering high-quality results in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Servicing Quality Control Analyst

Bakery Tilly

Mar 2021 - May 2025 (4 years 2 months)

Conducted monthly servicing QC audits to ensure compliance with regulatory standards. Reviewed servicing loan files for adherence to FHA, VA, USDA, GNMA, Fannie Mae, and Freddie Mac guidelines. Identified discrepancies in loan files, resolving issues to uphold investor standards.

Compliance Microsoft Office Suite

Quality Control Specialist

Treliant Risk Advisors

Oct 2019 - Mar 2021 (1 year 5 months)

Conducted audits to confirm compliance with state and federal foreclosure laws. Analyzed loan files for SCRA compliance on consumer loans and mortgages. Led a team of 10 file reviewers to ensure precise documentation of findings.

Loan File Review

Compliance/Due Diligence Analyst

SitusAMC

Oct 2016 - Oct 2020 (4 years)

Performed comprehensive reviews of mortgage origination documentation, including promissory notes, Truth in Lending disclosures (TIL), HUD-1 settlement statements, Uniform Residential Loan Applications (Form 1003), automated underwriting system (AUS) findings, and property appraisals. Reviewed servicing documentation, encompassing payment histories and modification agreements. Reconciled exception

Documentation Review Compliance

Project Lead/Trainer

Mission Capital Advisors, LLC

Apr 2018 - Oct 2019 (1 year 6 months)

Streamlined new-hire orientation and training programs to enhance onboarding efficiency. Developed and enforced audit policies to ensure compliance with quality standards. Provided performance feedback to management to promote continuous improvement.

Training Audit Policies Quality

Quality Control Analyst

Mission Capital Advisors, LLC

Jul 2016 - Apr 2018 (1 year 9 months)

Executed audits to ensure compliance with internal policies and investor guidelines. Conducted comprehensive collateral file reviews for loan documentation accuracy. Resolved discrepancies in collateral documentation by assessing loan files for compliance issues.

Auditing Loan Documentation Compliance

Loan Servicing Rep III

HSBC Consumer and Mortgage Lending

Feb 2013 - Jun 2016 (3 years 4 months)

Executed scheduled audits and quality control checks to ensure compliance with servicing standards. Audited tax disbursements, identified variances, and rectified misapplied payments. Created Excel spreadsheets for monitoring audit progress and customer account exceptions.

Auditing Quality Control Tax Disbursements Microsoft Excel