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Jennifer Jerchau

@jenniferjerchau

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Detail-oriented operations professional with expertise in financial services.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a highly analytical and detail-oriented operations professional with over 5 years of experience in the financial services sector. My career has been marked by a proven ability to streamline processes, ensure regulatory compliance, and manage complex data effectively. I thrive on analyzing intricate processes, identifying areas for improvement, and implementing solutions that enhance efficiency and accuracy.

Throughout my professional journey, I have held key roles, including Senior Investor Reporting Analyst at Berkadia Commercial Mortgage, where I successfully trained analysts, resolved accounting issues, and streamlined internal reporting processes. My experience also includes quality assurance roles at Janssen Pharmaceuticals, where I collaborated with cross-functional teams to improve product safety and compliance. I am passionate about fostering collaboration and training team members to build high-performing teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Investor Reporting Analyst

Current

Berkadia Commercial Mortgage

Oct 2020 - Present (4 years 8 months)

As a Senior Investor Reporting Analyst, I processed Freddie Mac loan reporting, trained analysts, resolved accounting issues, and streamlined reporting processes, achieving significant improvements in data accuracy and efficiency.

Freddie Mac Data Analysis Regulatory Compliance Process Improvement Project Management Quality Assurance Data Reporting Problem Solving

Quality Assurance Analyst III

Janssen Pharmaceuticals

Feb 2017 - Oct 2020 (3 years 8 months)

In my role as a Quality Assurance Analyst III, I triaged product quality complaints, performed evaluations, collaborated with teams for investigations, and supported audits to enhance product safety and compliance.

Quality Assurance Risk Assessment Regulatory Compliance Data Analysis Complaint Handling Process Improvement Project Management Cross Functional Collaboration

Claims Examiner

Capgemini (acquired by Prudential Financial)

Feb 2016 - Feb 2017 (1 year)

As a Claims Examiner, I managed a caseload of insurance claims, ensuring timely processing and adherence to policy guidelines while monitoring for fraud and conducting User Acceptance Testing.

Claims Management Risk Assessment User Acceptance Testing Customer Service Problem Solving Compliance Time Management

Customer Service Representative Supervisor

Prudential Financial

Apr 2014 - Feb 2016 (1 year 10 months)

In my role as a Customer Service Representative Supervisor, I managed inbound inquiries, resolved customer complaints, and trained new hires, achieving high performance and customer satisfaction.