Open to opportunities

Kiera Malhi

@kieramalhi

Message

Dedicated customer service professional with strong interpersonal skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a devoted and methodical professional with a strong commitment to delivering exceptional customer service. My experience spans various roles, including banking support and complaints handling, where I have honed my skills in managing complex customer queries and ensuring compliance with regulatory standards. I pride myself on my ability to navigate multiple systems efficiently, maintaining high service standards while building professional relationships with clients.

In addition to my banking experience, I have a background in dental nursing and social media management, showcasing my versatility and adaptability in different work environments. My strong communication skills and attention to detail enable me to work effectively both independently and as part of a team. I am always eager to learn and take on new challenges, striving to improve my skills and contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Senior Business Banking Support

Lloyds

Aug 2023 - Present (1 year 11 months)

Managed complex customer queries and resolved issues in compliance with FCA and PRA regulations. Handled escalations and complaints, ensuring adherence to strict processes and SLAs.

Business Banking Customer Relationship Management Financial Services

Complaints Handler

Concentrix CVG Intelligence

Jan 2023 - Present (2 years 6 months)

Managed complex customer queries and resolved issues in compliance with FCA and PRA regulations. Handled escalations and complaints, ensuring adherence to strict processes and SLAs.

Business Processes Customer Relationship Management Remote Work Communication Skills

Dental Nurse

Coven Dental Practice

Jan 2023 - Present (2 years 6 months)

Set up for dental procedures, sterilisation, and maintained virus control protocols. Managed medical records, assisted with emergency protocols, and handled receptionist duties.

Virus Control Receptionist Duties Payment Processing

Dental Nurse

Scott Arms Dental Practice

Jun 2022 - Present (3 years 1 month)

Set up for dental procedures, sterilisation, and maintained virus control protocols. Managed medical records, assisted with emergency protocols, and handled receptionist duties.

Virus Control Receptionist Duties Debt Chasing

Crew Member

McDonald's

Aug 2021 - Present (3 years 11 months)

Gained extensive experience in customer-facing roles within the food service sector. Utilised electronic point-of-sale systems to process transactions efficiently.

Customer Service Point of Sale Sales Upselling Stock Management Retail Hospitality Food Service

Social Media Manager

Vienna Milano

Feb 2021 - Present (4 years 5 months)

Created engaging, platform-specific content to drive audience growth and business revenue. Managed direct messages, audience interactions, and brand engagement across platforms.

Content Creation Social Media Algorithms Instagram TikTok YouTube Client Engagement Social Media Management Digital Marketing Audience Growth

Sales Assistant

Tibbington Convenience Store

May 2019 - Present (6 years 2 months)

Gained extensive experience in customer-facing roles within the retail sector. Utilised electronic point-of-sale systems to process transactions efficiently.

Customer Service Point of Sale Sales Upselling Stock Management Retail Hospitality

Education

Degrees, certifications, and relevant coursework

RSA Academy

GCSEs, Multiple Subjects

Grade: Science - Grade 7/7, Maths - Grade 6, English - Grade 7, Sociology - grade 6, Health and Social - Level 2 Distinction, History - Grade 5

Achieved strong grades across a range of subjects including Science, Maths, English, Sociology, and History. Demonstrated proficiency in Health and Social Care with a Level 2 Distinction.