Kudakwashe Lilian Shumbamhini

Currently working for a company that offers support for in-house Dental Plans. Responsibilities include handling incoming calls from dental practices and patients, assisting with sign-ups, and managing enquiries via various communication channels.

Focused on scheduling and communication within the dental office. Responsibilities included managing patient calls, updating insurance details, and addressing billing queries.

Worked in an outbound call center presenting loyalty rewards to customers. Responsibilities included cross-selling, using Salesforce, and ensuring compliance with DNC regulations.

Engaged in cold calling to qualify potential customers. Responsibilities included conducting sales conversations and transferring leads to closers.

Analyzed operations workflows to identify deficiencies and recommend improvements. Responsibilities included creating process documentation and conducting internal audits.

Responsible for final product inspection and conducting internal audits. Engaged in quality data analysis and reporting to management.

Worked in a processing plant and laboratory, conducting studies on antibiotic resistance and performing various analyses on poultry and feed.

Grade: 2.1

Completed a Master of Business Administration (General) with a class of 2.1, focusing on various aspects of business management and administration.

Grade: 1

Earned a Bachelor of Science in Food Science and Nutrition Honors, graduating with a class of 1, emphasizing the study of food systems and nutrition.