Kiel Dela Cruz

I am a dedicated customer service professional with a proven track record of providing quality and timely resolutions to end-users. My experience as a Credit Card Customer Associate at TaskUs has honed my ability to handle complex inquiries and serve as a Subject Matter Expert. I take pride in being a consistent top agent, demonstrating my commitment to excellence in customer support.

Throughout my career, I have developed strong analytical skills and effective problem-solving abilities, allowing me to work efficiently under minimal supervision. My role has involved managing customer inquiries related to credit card accounts, financial transactions, and dispute cases, ensuring that I provide accurate information and support to clients. I am also proficient in various customer service tools, including Zendesk and Salesforce, which enhance my ability to deliver exceptional service.

With a Bachelor of Science in Electrical Engineering, I bring a unique perspective to my work, combining technical knowledge with customer service expertise. I am eager to leverage my skills in a dynamic environment where I can continue to grow and contribute to team success.