Talesha Frierson
@taleshafrierson
I'm transitioning into medical coding with accurate documentation and high-volume data-entry experience.
United StatesWhat I'm looking for
I've supported Charter Communications since 2016 as a remote dispatcher and customer service representative, maintaining accurate customer records, coordinating scheduling and logistics, and handling high-volume communications while sustaining a 98% customer satisfaction rating.
I'm transitioning into medical coding after graduating from DeVry University's Medical Coding Certification program. I bring 10+ years of customer service, data entry, documentation review, record accuracy, and compliance-focused workflow experience, along with knowledge of medical terminology, ICD-10, CPT, HIPAA awareness, and EMR/EHR systems.
Experience
Work history, roles, and key accomplishments
Dispatcher / Customer Service Representative
Charter Communications
Jun 2016 - Present (10 years 2 months)
Maintained accurate records of customer interactions, ensuring data integrity and compliance with company standards. Handled high-volume calls while maintaining a 98% customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
DeVry University
Certificate, Medical Coding
Graduated with a Medical Coding Certification, gaining knowledge of ICD-10, CPT, and healthcare documentation standards.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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