Kianny Hernandez

I am a bilingual (English/Spanish) legal support professional with over three years' experience managing high-volume client intake, eligibility screening, and case documentation for complex litigation. I consistently meet accuracy and response targets while improving processes and staff performance.

At Seeger Weiss, LLP I processed 90–120 new cases per month with 98% accuracy in Litify, completed 40–60 client consultations weekly, and created standardized intake templates that lowered rework rates by 15%. I coordinated cross-team data requests in Clio, reduced attorney follow-ups, and maintained strong confidentiality and compliance.

I train new hires on scripts and confidentiality, have completed HIPAA compliance training, and hold a Mass Tort Professional Certificate. I seek remote roles where I can apply my CRM expertise, attention to detail, and client-focused communication to support timely, compliant case progress.