Khyle Elijah Ignacio
@khyleelijahignacio
Customer Experience Associate at Conduent who supported customers with account, security, and billing issues.
PhilippinesWhat I'm looking for
At Conduent Business Services Philippines, Inc., I answered customer questions over live chat and supported hardware and software products. I handled account access, security, verification, billing, transaction, dispute, and subscription concerns.
I recorded case details, updated customer records, and coordinated with internal teams when cases needed additional support. I’m open to customer support, data entry, administrative, and operations support roles.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate
Conduent Business Services Philippines, Inc.
Oct 2022 - Jul 2026 (3 years 9 months)
Provided technical support via live chat for hardware and software products, handling account access, security, verification, and billing issues. Managed concurrent requests, documented cases, and coordinated with internal teams.
Education
Degrees, certifications, and relevant coursework
OpenAI Academy
Certificate, Artificial Intelligence
2026 - 2026
Completed training in AI Foundations, Applied AI Foundations, and Agents and Workflows.
STI College Makati
Bachelor of Science, Information Technology
2018 - 2022
Pursued a Bachelor of Science in Information Technology, completing three years of study.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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