Open to opportunities

Khushboo Lalwani

@khushboolalwani

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Detail-oriented business analyst with expertise in project management.

New Zealand

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What I'm looking for

I am seeking a role that fosters collaboration, innovation, and growth opportunities.

I am a dedicated Associate Business Analyst with a strong background in collaborating with cross-functional teams to define and prioritize product requirements. My experience at Orange Mantra involved managing multiple SAAP projects, where I successfully led daily standups and sprint planning sessions, ensuring effective backlog management and incremental product delivery using SDLC and Agile principles.

Throughout my career, I have developed comprehensive business documents, including proposals and wireframes, and created Salesforce reports that significantly improved decision-making processes. My technical skills extend to mobile and web app development, CRM systems, and tools like Jira and Power BI, which I utilized to enhance project execution and customer experience.

In previous roles, I have demonstrated my ability to drive customer satisfaction and retention through effective support strategies and operational optimizations. I am passionate about leveraging my analytical skills and business acumen to contribute to impactful projects and drive organizational success.

Experience

Work history, roles, and key accomplishments

Associate Business Analyst

Orange Mantra

Jan 2022 - Apr 2023 (1 year 3 months)

Collaborated with project leads and teams to gather and prioritize product requirements. Managed multiple SAAP projects, led daily standups, and developed business documents. Improved decision-making through Salesforce reports and dashboards.

Business Analysis Project Management Agile Methodologies Salesforce Jira SDLC Stakeholder Management Advanced Excel Power BI

Customer Success Executive

Printrove

Jun 2020 - Aug 2021 (1 year 2 months)

Developed customer support strategies and managed high-value clients, exceeding performance targets. Enhanced client satisfaction and optimized delivery operations through collaboration and feature improvements.

Customer Support Client Management Performance Optimization Product Knowledge Communication Strategy Development

People Specialist

Springworks

Nov 2019 - Feb 2020 (3 months)

Streamlined recruitment processes and enhanced HR effectiveness through performance reviews and engagement programs. Provided valuable feedback to optimize the HR ATS system.

Recruitment HR Management Performance Reviews Communication Team Collaboration Organizational Skills

Operations Executive

Climbers Knowledge and Careers

Jul 2019 - Nov 2019 (4 months)

Recruited and managed campus ambassadors, driving program expansion and partnerships with universities. Implemented marketing strategies to enhance visibility and engagement.