Looking for a job

Khosi N

@khosin

Head of Customer Experience & Operations at Rentoza, where I scaled omnichannel retail and generated over R30 million through a hybrid kiosk strategy.

South Africa

Message

What I'm looking for

I’m seeking opportunities in established organisations or mature, well-funded scale-ups with strong governance, financial stability, and sustainable growth models. I prefer remote-first or hybrid work and am open to on-site roles where governance, stability, and benefits are compelling.

At Rentoza, I translated strategy into execution across customer experience, KYC verifications, omnichannel retail, outbound sales, and customer support. I oversaw teams across four departments and contributed to board reporting and investor due diligence.

I helped establish a hybrid retail model, launching six physical locations, and spearheaded a kiosk strategy that generated over R30 million in revenue over two years. I also built an outbound sales capability that delivered over R2 million in monthly recurring revenue uplift.

At Rentoza, I implemented straight-through KYC processing that cut onboarding time from three days to approximately 15 minutes, and introduced AI-powered CRM and ticketing tools. Analytics-led customer journey optimisation improved customer satisfaction scores by approximately 25%.

At Avon Justine, I refined inventory processes that reduced stock loss by 60%. Earlier, at SPUR CORPORATION, I prepared performance and compliance reporting across 65 franchise locations; I’m now seeking an opportunity in an established organisation or mature, well-funded scale-up.

Experience

Work history, roles, and key accomplishments

Head of Customer Experience & Operations

Rentoza (Pty) Ltd

Jan 2024 - Jan 2026 (2 years)

Accountable for end-to-end customer experience, operational delivery, verifications (KYC), omnichannel retail operations, outbound sales, and customer support. Led executive-level translation of strategic objectives into operational execution across four departments.

Customer Experience Operations Management KYC Omnichannel Retail Outbound Sales Customer Support AI Enhanced CRM Zendesk Twilio Looker Atlassian Slack Shopify

Head of Omnichannel & Retail Operations

Rentoza (Pty) Ltd

Jan 2023 - Jan 2024 (1 year)

Oversaw omnichannel retail operations, including the launch and management of physical retail locations. Established and led outbound sales teams to improve customer acquisition and revenue recovery.

Omnichannel Retail Retail Operations Outbound Sales Sales Strategy Data Analysis Cross functional Coordination

Operations Manager

Avon Justine (Pty) Ltd

Jan 2018 - Jan 2022 (4 years)

Supported operational delivery across South Africa and Namibia. Played a key role in the launch and operationalisation of Avon's flagship retail store in Namibia.

Operations Management Inventory Management Supply Chain Cost Optimization Financial Oversight Retail Operations

Operations Coordinator

Spur Corporation

Jan 2015 - Jan 2018 (3 years)

Provided operational and analytical support to regional managers across a large franchise network. Compiled and analysed operational performance data to support decision-making.

Operations Data Analysis Reporting Franchise Management Vendor Onboarding Policy Development

Marketing Assistant

Nomad Africa Magazine

Jan 2013 - Jan 2015 (2 years)

Assisted in planning and execution of marketing campaigns and promotional initiatives. Conducted market research and monitored campaign performance metrics.

Marketing Campaigns Market Research Performance Metrics Communication Skills Project Support