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khayla davis

@khayladavis

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Patient Support Specialist in dental care, supporting appointment scheduling, patient records, and insurance claims.

United States

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What I'm looking for

I’m seeking a Patient Support Specialist role where I can use my communication, organization, and healthcare administrative skills to contribute to a positive patient experience.

In dental office settings, I supported daily administrative and patient service operations, including scheduling appointments and maintaining accurate patient information.

I used Dentrix and Eaglesoft to access electronic patient records and update information. I also assisted with treatment documentation and prepared materials for insurance claims processing.

In dental claims support, I assisted customers with insurance questions and account concerns, verified information, and documented interactions. I’m currently pursuing a Health Sciences degree at Brightpoint Community College and seeking a Patient Support Specialist role.

Experience

Work history, roles, and key accomplishments

Dental Claims Support

Dental Offices

Assisted customers with dental insurance questions, claim-related concerns, and account information. Handled phone-based inquiries, documented conversations, and updated customer information accurately within computer systems.

Insurance Claims Customer Service Phone Support Data Entry Problem Solving Active Listening Confidentiality

Dental Administrative Assistant

Dental Offices

Supported daily administrative and patient service operations in dental healthcare settings, including scheduling appointments, verifying patient information, and maintaining accurate records. Used Dentrix and Eaglesoft for electronic patient records and supported insurance-related administrative tasks.

Dentrix Software EagleSoft Electronic Patient Records Appointment Scheduling Patient Communication Data Entry Insurance Support HIPAA compliance Microsoft Office

Sales Associate

Dollar General

Assisted customers with questions and transactions while providing courteous and professional service. Supported daily store operations and maintained organized inventory.

Customer Service Inventory Management Communication Skills Attention To Detail Reliability

Sales Associate

Foot Locker

Assisted customers in a high-volume environment while providing professional, accurate, and timely service. Processed transactions and developed strong communication and problem-solving skills.

Customer Service Communication Skills Problem Solving Point of Sale Active Listening