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Arianna Bolivar

@ariannabolivar

I support patient and customer experiences through high-volume communication, claims analysis, scheduling, and service coordination.

United States

Message

What I'm looking for

I'm looking to support a collaborative team by applying customer service, patient communication, claims analysis, scheduling, and technology platforms to improve service outcomes.

At Tend Dental, I manage 70–100 patient communications daily across phone, text, and email while protecting patient privacy and delivering a compassionate experience.

I schedule appointments using Dentrix Ascend and Salesforce, resolve patient concerns, coordinate cases across teams, and release records in accordance with HIPAA requirements.

I also research processed and in-progress claims, review EOBs for accuracy, and reconcile findings with patient ledgers to support informed decisions.

Previously, I supported customers and service orders at Clear Live Powered by Pioneer Telephone and Comcast, using Salesforce, Excel, reporting, order tracking, and cross-functional communication to keep work moving.

Experience

Work history, roles, and key accomplishments

Current

Member Engagement Specialist

Current

Tend Dental

Nov 2022 - Present (3 years 10 months)

Managed 70-100 inbound and outbound patient communications daily via phone, text, and email, ensuring exceptional patient experience and timely resolution of concerns. Scheduled appointments using Dentrix Ascend and Salesforce, maintained HIPAA compliance, and collaborated with cross-functional teams.

Salesforce Dentrix Ascend HIPAA Patient Communication Appointment Scheduling Claims Analysis Customer Service