Khatimu Mukama
@khatimumukama
I deliver personalised customer support and guest experiences across international luxury hospitality environments.
UgandaWhat I'm looking for
I'm currently delivering personalised service for international guests at Silversea Cruises, responding to requests, dietary needs, reservations and service concerns with accuracy and care.
Previously, as Head Guest Service Professional at The Hamptons Dubai, I built relationships with regular guests, recommended products and service options, supported upselling, and ensured consistent service quality.
I'm now looking to bring seven years of international luxury hospitality experience into remote customer support, client service, virtual assistance, or customer success.
Experience
Work history, roles, and key accomplishments
VIP Guest Service Professional
Silversea Cruises
Apr 2024 - Present (2 years 5 months)
Deliver personalised service to international guests, handling requests, payments, and reservations with accuracy and professionalism. Provide informed recommendations and maintain strong customer relationships in a luxury environment.
Education
Degrees, certifications, and relevant coursework
The Silversea Way Academy
Certificate of Completion, Luxury Food and Beverage Service
Completed a certificate program in Luxury Food and Beverage Service.
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
Skills
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