At American Airlines, I managed corporate travel accounts, helped clients adopt loyalty programs, and resolved complex travel and account issues across phone and chat channels.
I supported more than 80 daily customer interactions, processing purchases, refunds, and account updates while verifying travel documentation, fare rules, and regulatory requirements. I also partnered with cross-functional teams to address system inconsistencies and minimize disruption during operational irregularities.
Previously at Telecommunications Services of Trinidad and Tobago, I served 50–100 customers daily while supporting billing, technical requests, payments, and corporate accounts. I authored and updated an operational manual, trained staff on internal systems, coordinated schedules, and sustained a 100% internal audit score for five consecutive years through inventory controls and risk-management protocols.
I bring experience in customer service, business account management, reporting, compliance, inventory coordination, and administrative operations across telecommunications, aviation, and public-sector environments.
