SWShenell Williams
@shenellwilliams
Dedicated professional with extensive experience in customer service training.
Trinidad and TobagoWhat I'm looking for
I am a committed professional with a strong background in customer service and training. Currently, I serve as a Site Trainer at Ascensos Trinidad Limited, where I coach employees in customer relations, ensuring they deliver exceptional service. My role involves monitoring interactions and providing constructive feedback, which has significantly improved team performance.
Previously, I worked as an Accounts Clerk at Zorina’s Maintenance and Landscaping Co. Ltd, where I was responsible for data entry, financial record maintenance, and payroll preparation. My experience as a Cargo Agent and Cashier at Swissport Trinidad and Tobago Ltd and Royal Castle Limited further honed my skills in managing transactions and customer interactions. I am passionate about fostering a disciplined and honest work environment that enhances organizational success.
Experience
Work history, roles, and key accomplishments
Site Trainer
Ascensos Trinidad Limited
Sep 2023 - Present (1 year 8 months)
Responsible for training customer care professionals in a call center environment, monitoring interactions, and providing feedback for improvement.
Accounts Clerk 1
Zorina’s Maintenance and Landscaping Co. Ltd
Aug 2021 - Jul 2023 (1 year 11 months)
Managed data entry, financial record maintenance, and prepared payables and receivables while assisting accountants with administrative tasks.
Cargo Agent / Cashier
Swissport Trinidad and Tobago Ltd
Jan 2019 - Jun 2021 (2 years 5 months)
Facilitated cargo shipments, ensured timely arrivals, completed paperwork, and managed payment collections.
Cashier
Royal Castle Limited
Nov 2017 - Jan 2019 (1 year 2 months)
Handled customer orders, processed refunds, and provided information about products and services.
Administrative Assistant (On-The-Job Trainee)
St. Dominic’s Penal R.C. School
Sep 2015 - Dec 2017 (2 years 3 months)
Gained experience in phone etiquette, memo taking, file management, and client communication.
Education
Degrees, certifications, and relevant coursework
Synergy Training Institution Limited
Certificate in Peachtree Accounting, Accounting
2020 - 2020
Completed a certificate program focusing on Peachtree Accounting, which included training in accounting software and financial management.
Synergy Training Institution Limited
Certificate in Data Entry & Biostatistics, Data Entry
2020 - 2020
Acquired a certificate in Data Entry & Biostatistics, emphasizing skills in data management and statistical analysis.
Synergy Training Institution Limited
Certificate in Computer Literacy, Computer Literacy
2020 - 2020
Earned a certificate in Computer Literacy, covering essential computer skills and software applications.
Institution of Business and Administration
Certificate in Accounting Assistance, Accounting
2020 - 2020
Completed a certificate program in Accounting Assistance, focusing on foundational accounting principles and practices.
Trinidad and Tobago Football Association
F.I.F.A. Administration and Marketing Course, Sports Management
2014 - 2014
Participated in the F.I.F.A. Administration and Marketing Course, gaining insights into sports management and marketing strategies.
Fyzabad Anglican Secondary School
Caribbean Secondary Education Certificate, General Education
2013 - 2013
Achieved the Caribbean Secondary Education Certificate, demonstrating proficiency in various subjects at the secondary education level.
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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