Open to opportunities

Khalid Mohammed

@khalidmohammed2

Message

Experienced ServiceNow developer specializing in ITSM, CSM, SPM and integrations.

Malaysia

Message

What I'm looking for

I seek hands-on ServiceNow roles building integrations, automations and portals within collaborative, growth-oriented teams where I can lead technical improvements.

I am a ServiceNow developer with 4+ years of focused experience implementing ITSM, CSM, SPM and Service Portal solutions for global clients. I design custom applications, automate complex workflows and implement integrations such as SevOne, Prisma and Google to drive faster resolutions and better user experiences.

At Ascendion and PenPals Technologies I led domain separation, SSO implementations, ITSM module rollouts and portfolio management workstreams, delivering ITIL-compliant processes, tailored UI/UX and mobile enhancements that improved operational efficiency.

I hold ServiceNow CSA and CIS-SPM certifications and have been recognized with company awards for contributions to projects and innovation; I seek roles where I can continue building scalable ServiceNow solutions and lead cross-functional technical improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Ascendion

Aug 2024 - Present (1 year 1 month)

Implemented domain separation, integrations with monitoring tools (SevOne, Prisma) and custom ServiceNow apps to improve incident creation, automate workflows, and reduce resolution times for global clients.

ServiceNow ITSM Integration SSO Service Portal JavaScript REST GlideScript SLA Management

ServiceNow Developer

PenPals Technologies

Feb 2021 - Aug 2024 (3 years 6 months)

Delivered ITSM, CSM and SPM implementations including SSO, Service Catalog and custom apps, streamlining authentication and IT workflows to enhance user experience and operational efficiency.

ServiceNow ITSM CSM SPM SSO Business Rules REST