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Khalid K P

@khalidkp

Customer support associate at Accenture handling phishing, payment, package, and account issues.

At Accenture Pvt. Ltd., I handle customer support tickets about phishing emails, payments, packages, account login, registration, and scams.

I investigate and resolve cases through email-based workflows while maintaining quality and customer experience standards.

At Teleperformance, on the Airbnb Process, I handled hospitality support cases involving ID verification, escalations, fraud-related reviews, and outbound communication.

At TaskUs, I supported complaints and escalations related to delivery bots and parcel operations, along with phishing queries and annotation support.

Experience

Work history, roles, and key accomplishments

Associate

Accenture Pvt. Ltd.

Dec 2025 - Oct 2026 (10 months)

Handled customer support tickets related to phishing emails, payment and package concerns, account login, registration, and scam-related issues. Investigated and resolved cases while maintaining quality and customer experience standards.

Customer Support Case Management Phishing Review Email Support Issue Resolution Quality Assurance

Ambassador

Teleperformance

May 2025 - Dec 2025 (7 months)

Managed customer experience cases assigned by internal systems, including hospitality support, ID verification, escalations, fraud-related reviews, and outbound communication. Delivered customer issue resolution through email and support operations.

Customer Experience Escalation Handling Fraud Review Identity Verification Outbound Communications Email Support

Teammate

TaskUs

Sep 2024 - May 2025 (8 months)

Supported customer complaints and escalation management related to delivery bots and parcel operations. Worked with email, Slack workflows, phishing-related queries, and annotation support, providing human intervention for operational exceptions.

Customer Support Escalation Management Email Support Slack Phishing Review Annotations Operations