At Empower Her Remotely, I handled inbound questions about orders, accounts, and service issues. I resolved routine complaints on the first call where policy allowed and confirmed the outcome with each customer.
I logged calls in the CRM with the request, action, and next step, and escalated refunds and unusual cases using set rules. I also flagged repeat call drivers so the team could update its SOP.
At Dora Foods, I answered calls about product availability, order status, and complaints, updating order and contact details during the call. My customer support experience also includes phone and front-desk support at Victory Hospital and taking laundry orders at The Fawz Laundry Home.
