Open to opportunities

Kgomotso Ngomi

@kgomotsongomi

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Experienced call center customer service representative skilled in high-volume support.

South Africa

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What I'm looking for

I am seeking a busy call center role where I can use my communication and problem-solving skills, grow professionally, and contribute to high-quality customer service.

I am an experienced call center customer service representative with a strong track record of managing high call volumes and resolving customer issues efficiently.

At Ackermans I handled daily cash, card, and mobile transactions accurately while providing friendly, attentive service and resolving inquiries professionally.

At Gbets online sports betting company I supported customers via chat, email, and phone, demonstrating solid communication, listening, and problem-solving skills.

I seek to bring my telecommunication and call-center software experience to a busy contact center where I can contribute to excellent customer experiences and operational reliability.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Gbets

Apr 2022 - May 2024 (2 years 1 month)

Managed customer queries via chat, email, and phone, delivering timely solutions and maintaining service quality for an online sports betting platform from April 2022 to May 2024.

Customer Support Live Chat Email Support Phone Support Telecommunications CRM

Cashier

Ackermans

Jan 2018 - Jun 2020 (2 years 5 months)

Handled daily cash, card, and mobile transactions with accuracy and balanced cash drawer each shift; provided attentive customer service and resolved customer inquiries while assisting with restocking and inventory tasks.

Cash Handling Point of Sale Customer Service Inventory Management Merchandising