Open to opportunities

kezia nanda

@keziananda

Message

Energetic sales representative and experienced waitress with strong communication skills.

Zambia

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a young, bubbly, and energetic Zambian lady who is mature, stable, focused, and hardworking. My experience spans various roles, primarily in the hospitality and sales sectors, where I have honed my communication skills and ability to work effectively under pressure. I pride myself on my ability to monitor assignments and accept corrections as opportunities for growth.

Throughout my career, I have worked as a waitress in several establishments, including The Web, The Cross Bar, and Midnight Club. In these roles, I have developed a keen understanding of customer service, ensuring patrons have a pleasant dining experience. Additionally, my time at Pynch Technology as a Sales Representative allowed me to enhance my telemarketing skills and contribute to the company's sales growth through effective client engagement and after-sales service.

Experience

Work history, roles, and key accomplishments

Waitress

Midnight Club

Jan 2023 - Present (2 years 6 months)

Took orders from patrons and served them with beverages and various food items. Resolved patrons' queries and processed payments using cash, MOMO, EWallet, and POS systems.

Order Management Table Service Payment Processing Query Resolution

Sales Rep

Pynch Technology

Jan 2020 - Present (5 years 6 months)

Conducted telemarketing through cold calling and sold company products and services. Compiled quarterly and yearly sales reports, found new clients, and provided customer and after-sales service.

Telemarketing Cold Calling Sales Customer Service

Waitress

The Cross Bar

Jan 2019 - Present (6 years 6 months)

Wrote patrons' food orders on slips or entered them into computers for transmittal to kitchen staff. Checked with customers to ensure they were enjoying their meals and took action to correct any problems.

Order Taking Customer Satisfaction Problem Solving

Waitress

Rhapsodys Restaurant

Jan 2018 - Present (7 years 6 months)

Prepared tables for meals, including setting up items such as linens, silverware, and glassware. Presented menus to patrons and answered questions about menu items, making recommendations upon request.

Table Preparation Beverage Service

Waitress

The Web

Jan 2014 - Present (11 years 6 months)

Prepared tables for meals, including setting up items such as linens, silverware, and glassware. Presented menus to patrons, answered questions about menu items, and made recommendations upon request.

Customer Service Food Preparation