Open to opportunities

Keziah Ogbeide

@keziahogbeide

Message

Results-oriented remote customer service professional skilled in digital communications and support.

Nigeria

Message

What I'm looking for

I seek a fully remote customer support role (20–40 hrs/week) where I can use proactive communication, data-driven improvements, and cross-functional collaboration to boost user satisfaction and engagement.

I am a results-oriented, integrity-driven customer service professional with hands-on experience managing digital communications and support across WhatsApp, Instagram, and LinkedIn for 150+ users. I prioritize prompt, empathetic responses and data-driven improvements to boost engagement and satisfaction.

My work has driven measurable outcomes: a 40% increase in community engagement, 25% increases in referral conversions and user engagement, and consistent high satisfaction rates while managing high-volume inquiries. I streamline workflows using Google Workspace and content calendars to improve campaign efficiency and response times.

I thrive in fully remote environments, collaborating with cross-functional teams to remove bottlenecks and optimize processes. I bring strong communication, problem-solving, and reporting skills, and I am available for 20–40 hours per week in remote customer support roles.

Experience

Work history, roles, and key accomplishments

Current

Student Ambassador

Current

Cowrywise

Sep 2024 - Present (1 year 5 months)

Managed digital communications and customer support for 150+ students, increasing community engagement by 40% and driving a 25% rise in referral conversions through personalised outreach.

Customer Support Instagram Community Engagement User Onboarding Reporting

PR & Communications Ambassador

LinkedIn Nigeria

Mar 2025 - Nov 2025 (8 months)

Served as primary contact for student leaders, resolving platform issues and increasing community participation and engagement by 25% through targeted communication and KPI-driven messaging.

Communication Community Management Stakeholder Engagement KPIs Content Strategy Remote Collaboration Troubleshooting

Virtual Assistant Trainee

ALX Africa

May 2025 - Jul 2025 (2 months)

Leveraged Google Workspace to streamline client correspondence and project delivery, improving response time by 25% and optimising workflows by 30% while maintaining 100% accuracy on administrative tasks.

Google Workspace Administrative Support Project Coordination Workflow Optimization Remote Work Time Management

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Science, Mass Communication

2021 -

Pursuing a Bachelor of Science in Mass Communication at the University of Lagos, focusing on media studies, public relations, and communication practices.