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Rosemary Gichuhi

@rosemarygichuhi

Dedicated data analyst passionate about enhancing customer experience.

Kenya
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What I'm looking for

I am looking for a role that allows me to leverage my data analytics skills to enhance customer experiences and drive business success.

I am a dedicated and results-driven professional with a strong background in data analytics and customer experience (CX). My expertise lies in leveraging advanced data analytics techniques to extract valuable insights from complex datasets, enabling data-informed decision-making. I have a proven track record of designing and implementing CX strategies that prioritize customer needs, leading to improved customer retention and loyalty.

With a keen eye for detail and a passion for continuous improvement, I have successfully implemented data-driven CX initiatives, optimizing processes and enhancing customer journeys. My commitment to staying at the forefront of industry trends and emerging technologies ensures that I can drive innovation and provide valuable insights for strategic planning. I am seeking opportunities to apply my expertise in data and CX to create meaningful, data-backed improvements that positively impact customer satisfaction and business success.

Experience

Work history, roles, and key accomplishments

DL
Current

Statistical Data Analyst

Digicow Africa Limited

May 2024 - Present (2 years 1 month)

As a Statistical Data Analyst at Digicow Africa, I conducted detailed statistical analysis and data interpretation to inform key business decisions. I worked with large datasets to identify trends and patterns, generating comprehensive reports that communicated data-driven insights. I also developed dashboards for real-time performance tracking and collaborated with cross-functional teams to enhan

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya logoMK

Multimedia University of Kenya

Bachelor of Science, Mathematics and Computer Science

2020 - 2024

BS

BuruBuru Girls Secondary School

Kenya Certificate of Secondary Education, Secondary Education

2016 - 2019

Grade: Grade B (Plain)

Achieved Kenya Certificate of Secondary Education (KCSE) with a Grade B (Plain).

MO

Modcom

Certificate, Programming and Cyber Security

2020 -

Completed a certificate program focusing on programming, cyber security, and ethical hacking.

GA

Greenwoods Academy

Kenya Certificate of Primary Education, Primary Education

2008 - 2015

Grade: Grade A- (397 marks)

Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE) with a Grade A-.

Tech stack

Software and tools used professionally

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