Rosemary Gichuhi
@rosemarygichuhi
Dedicated data analyst passionate about enhancing customer experience.
What I'm looking for
I am a dedicated and results-driven professional with a strong background in data analytics and customer experience (CX). My expertise lies in leveraging advanced data analytics techniques to extract valuable insights from complex datasets, enabling data-informed decision-making. I have a proven track record of designing and implementing CX strategies that prioritize customer needs, leading to improved customer retention and loyalty.
With a keen eye for detail and a passion for continuous improvement, I have successfully implemented data-driven CX initiatives, optimizing processes and enhancing customer journeys. My commitment to staying at the forefront of industry trends and emerging technologies ensures that I can drive innovation and provide valuable insights for strategic planning. I am seeking opportunities to apply my expertise in data and CX to create meaningful, data-backed improvements that positively impact customer satisfaction and business success.
Experience
Work history, roles, and key accomplishments
Statistical Data Analyst
Digicow Africa Limited
May 2024 - Present (1 year 1 month)
As a Statistical Data Analyst at Digicow Africa, I conducted detailed statistical analysis and data interpretation to inform key business decisions. I worked with large datasets to identify trends and patterns, generating comprehensive reports that communicated data-driven insights. I also developed dashboards for real-time performance tracking and collaborated with cross-functional teams to enhan
Writer
Freelance
Aug 2021 - Jan 2024 (2 years 5 months)
As a Freelance Writer, I produced various written content, focusing on clarity and engagement. My work involved researching topics, creating original content, and ensuring that all writing met client specifications and deadlines.
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Bachelor of Science, Mathematics and Computer Science
2020 - 2024
BuruBuru Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2016 - 2019
Grade: Grade B (Plain)
Achieved Kenya Certificate of Secondary Education (KCSE) with a Grade B (Plain).
Modcom
Certificate, Programming and Cyber Security
2020 -
Completed a certificate program focusing on programming, cyber security, and ethical hacking.
Greenwoods Academy
Kenya Certificate of Primary Education, Primary Education
2008 - 2015
Grade: Grade A- (397 marks)
Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE) with a Grade A-.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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