Open to opportunities

Kevon Thompson

@kevonthompson

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Results-driven Scrum Master with 9+ years of Agile experience.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters collaboration, values Agile practices, and offers opportunities for continuous learning and growth.

I am a results-driven Scrum Master with over nine years of experience in driving Agile transformations and fostering high-performing teams. My expertise lies in coaching teams in Agile principles, facilitating Scrum ceremonies, and removing impediments to enhance team efficiency. I am adept at leveraging frameworks such as Scrum, SAFe, and Kanban, along with tools like Jira, Azure DevOps, and Confluence, to ensure transparency and continuous improvement.

In my current role at Canadian Tire Corporation, I serve as Scrum Master for multiple Agile teams in Cybersecurity, overseeing critical initiatives in Data Protection, Threat Intelligence, and Vulnerability Management. I coach teams in Agile best practices, facilitate Agile ceremonies, and collaborate with Product Owners to refine user stories and manage dependencies. My commitment to cultivating a collaborative and learning-driven culture has been instrumental in optimizing team performance and delivery.

Throughout my career, I have successfully led global teams in various organizations, including NTT Data Services and Air Canada, where I established Agile practices and facilitated Scrum ceremonies. My ability to mentor junior Scrum Masters and implement workflow improvements has consistently enhanced efficiency and eliminated impediments, driving continuous improvement across teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Scrum Master

Current

Canadian Tire Corporation

Feb 2022 - Present (3 years 4 months)

Served as Scrum Master for multiple Agile teams in Cybersecurity, overseeing Data Protection, Threat Intelligence, and Vulnerability Management initiatives. Coached teams in Agile best practices, fostering a culture of collaboration and continuous learning and improvement.

Agile Methodologies Scrum SAFe Kanban Jira Azure DevOps Confluence Cybersecurity Data Protection Threat Intelligence Vulnerability Management

Scrum Master | Agile Project Manager

NTT Data Services

Nov 2021 - Feb 2022 (3 months)

Led global teams in Service Cloud enhancements, ensuring seamless Jira-SFDC integration and improved case management. Coached teams toward self-organization and accountability, driving continuous improvement.

Scrum Agile Project Management Jira Salesforce Service Cloud Global Team Management Continuous Improvement

Scrum Master | Delivery Lead

Air Canada

Sep 2020 - Nov 2021 (1 year 2 months)

Led Agile pods in delivering upgrades to mobile and web applications within a CI/CD Azure DevOps environment. Coached teams in Agile values improving predictability, transparency, and delivery.

Agile Scrum CI CD Azure DevOps Mobile Application Web Applications Cross Functional Collaboration

Scrum Master

Rothmans Benson & Hedges

Jul 2019 - Jul 2020 (1 year)

Supported B2C teams in Salesforce Sales, Service, and Marketing Cloud implementations. Guided teams in Agile adoption, fostering a culture of iterative development and feedback.

Agile Scrum Salesforce Sales Cloud Salesforce Service Cloud Salesforce Marketing Cloud Process Optimization Stakeholder Engagement

Product Owner | Business Development Manager

JMMB Money Transfer

May 2018 - Aug 2018 (3 months)

Provided CEO with analytics infrastructure to support business growth. Defined product vision and key features in collaboration with stakeholders.

Product Ownership Business Development Data Analytics CRM Software Process Improvement

Scrum Master

Romp 'N Roll

Aug 2017 - Dec 2017 (4 months)

Delivered a business intelligence model and dashboard solution for a children’s gym franchise. Led a cross-functional team of data scientists in optimizing pricing, reducing customer churn, and improving acquisition.

Scrum Business Intelligence Data Analytics Dashboarding Data Science Agile Ceremonies

Agile Coach | Scrum Master | Project Manager | IT Consultant

Global Accent Services

Jan 2014 - Dec 2016 (2 years 11 months)

Implemented Agile mindset throughout the organization, promoting continuous improvement and collaboration. Championed change from Waterfall development by introducing Agile values, principles, and practices.

Scrum Master Project Management IT Consulting SaaS Product Development Team Efficiency

Education

Degrees, certifications, and relevant coursework

Northern Caribbean University

Master of Information Systems, Information Systems

Completed a Master of Information Systems program, focusing on advanced concepts in information technology and systems management. Gained expertise in designing, implementing, and managing complex information systems.

University of Connecticut

Master of Business Analytics & Project Management, Business Analytics & Project Management

Earned a Master's degree in Business Analytics and Project Management. Developed strong analytical skills and project management methodologies applicable to various business contexts.

University College of the Caribbean

Bachelor of Science in Information Technology, Information Technology

Obtained a Bachelor of Science in Information Technology. Acquired foundational knowledge and practical skills in various aspects of information technology.