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KT@kevonthompson
Results-driven Scrum Master with 9+ years of Agile experience.
ZimbabweI am a results-driven Scrum Master with over nine years of experience in driving Agile transformations and fostering high-performing teams. My expertise lies in coaching teams in Agile principles, facilitating Scrum ceremonies, and removing impediments to enhance team efficiency. I am adept at leveraging frameworks such as Scrum, SAFe, and Kanban, along with tools like Jira, Azure DevOps, and Confluence, to ensure transparency and continuous improvement.
In my current role at Canadian Tire Corporation, I serve as Scrum Master for multiple Agile teams in Cybersecurity, overseeing critical initiatives in Data Protection, Threat Intelligence, and Vulnerability Management. I coach teams in Agile best practices, facilitate Agile ceremonies, and collaborate with Product Owners to refine user stories and manage dependencies. My commitment to cultivating a collaborative and learning-driven culture has been instrumental in optimizing team performance and delivery.
Throughout my career, I have successfully led global teams in various organizations, including NTT Data Services and Air Canada, where I established Agile practices and facilitated Scrum ceremonies. My ability to mentor junior Scrum Masters and implement workflow improvements has consistently enhanced efficiency and eliminated impediments, driving continuous improvement across teams.
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Work history, roles, and key accomplishments
Canadian Tire Corporation
Feb 2022 - Present (3 years 9 months)
Served as Scrum Master for multiple Agile teams in Cybersecurity, overseeing Data Protection, Threat Intelligence, and Vulnerability Management initiatives. Coached teams in Agile best practices, fostering a culture of collaboration and continuous learning and improvement.
NTT Data Services
Nov 2021 - Feb 2022 (3 months)
Led global teams in Service Cloud enhancements, ensuring seamless Jira-SFDC integration and improved case management. Coached teams toward self-organization and accountability, driving continuous improvement.
Air Canada
Sep 2020 - Nov 2021 (1 year 2 months)
Led Agile pods in delivering upgrades to mobile and web applications within a CI/CD Azure DevOps environment. Coached teams in Agile values improving predictability, transparency, and delivery.
Rothmans Benson & Hedges
Jul 2019 - Jul 2020 (1 year)
Supported B2C teams in Salesforce Sales, Service, and Marketing Cloud implementations. Guided teams in Agile adoption, fostering a culture of iterative development and feedback.
JMMB Money Transfer
May 2018 - Aug 2018 (3 months)
Provided CEO with analytics infrastructure to support business growth. Defined product vision and key features in collaboration with stakeholders.
Romp 'N Roll
Aug 2017 - Dec 2017 (4 months)
Delivered a business intelligence model and dashboard solution for a children’s gym franchise. Led a cross-functional team of data scientists in optimizing pricing, reducing customer churn, and improving acquisition.
Global Accent Services
Jan 2014 - Dec 2016 (2 years 11 months)
Implemented Agile mindset throughout the organization, promoting continuous improvement and collaboration. Championed change from Waterfall development by introducing Agile values, principles, and practices.
Degrees, certifications, and relevant coursework
NUMaster of Information Systems, Information Systems
Completed a Master of Information Systems program, focusing on advanced concepts in information technology and systems management. Gained expertise in designing, implementing, and managing complex information systems.
UCMaster of Business Analytics & Project Management, Business Analytics & Project Management
Earned a Master's degree in Business Analytics and Project Management. Developed strong analytical skills and project management methodologies applicable to various business contexts.
UCBachelor of Science in Information Technology, Information Technology
Obtained a Bachelor of Science in Information Technology. Acquired foundational knowledge and practical skills in various aspects of information technology.
Software and tools used professionally
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