At EASYHEALTH, I handled 90–95 inbound and outbound calls daily, resolving member inquiries and scheduling healthcare appointments. I achieved a 96% QA score and a 28% conversion rate.
At METAMASK | TASKUS, I supported global users through live chat, diagnosing technical issues and guiding them step by step while maintaining 85–90% CSAT against an 80% target.
I also handled sensitive fraud, phishing, scam, and security cases, achieving a 98% QA score. I managed complex escalations and contributed to training and knowledge base improvements.
At BEST BUY | SITEL, I provided pre-sale and post-sale customer support, helping with product selection, promotional offers, order tracking, billing, and returns.
