KPKevin Ponce
@kevinponce
Customer service representative with a strong background in industrial engineering.
NicaraguaWhat I'm looking for
My name is Kevin Moises Ponce, and I am a dedicated customer service representative with a solid foundation in industrial engineering. Currently, I am pursuing my degree at Universidad de Managua, where I am in my fourth year. My experience includes working at Capital One Bank and Wellcare Health Insurance, where I honed my skills in customer interaction and problem-solving.
Throughout my career, I have developed a strong ability to communicate effectively and provide exceptional service to customers. I pride myself on being highly organized, empathetic, and open to feedback, which has allowed me to excel in fast-paced environments. I am passionate about helping others and ensuring their needs are met with professionalism and care.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Capital One Bank
Nov 2022 - Nov 2023 (1 year)
Provided exceptional customer service by addressing inquiries and resolving issues for banking clients. Developed strong communication skills and maintained a high level of professionalism.
Customer Service Advocate
Wellcare Health
Jun 2018 - Oct 2018 (4 months)
Assisted customers with health insurance inquiries, providing information and support to ensure satisfaction. Demonstrated strong organizational skills and attention to detail.
Cashier
Houston Garden Center
Jan 2018 - Mar 2018 (2 months)
Handled transactions and provided customer assistance in a retail environment. Developed skills in cash handling and customer interaction.
Education
Degrees, certifications, and relevant coursework
Universidad de Managua
Bachelor of Science, Industrial Engineering
2023 - 2024
Continuing studies in Industrial Engineering while gaining experience in customer service roles.
Universidad de Managua
Bachelor of Science, Industrial Engineering
2020 - 2023
Studying Industrial Engineering with a focus on customer service and direct attention to incoming and outgoing customers.
UNI-IES
Professional Studies, Various Skills
2014 - 2017
Completed studies focusing on skills such as graphic design, advanced Excel, and professional phone etiquette.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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