@kevingatitu
IT Support Specialist at Anaratek Limited supporting Microsoft products, Active Directory, and computer equipment.
KenyaAt Anaratek Limited, I maintain, troubleshoot, and repair computer equipment, and provide support for desktops and laptops. I also install Microsoft products and antivirus appliances, and manage Active Directory on Windows Server 2016 and 2019.
At XRX Technologies Limited, I supported client IT environments, including network maintenance, router installations, and data center network installations. My work also included structured cabling, preventive maintenance, and end-user support.
Work history, roles, and key accomplishments
Anaratek Limited
Aug 2025 - Present (1 year 2 months)
Maintenance, troubleshooting and repair of computer equipment including desktops, laptops, IP phones, POS, CCTV and network equipment. Installation of Microsoft products, antivirus appliances, and management of Active Directory for Windows Server 2016 and 2019 systems.
Bidwood Hotel Suites
Oct 2024 - Dec 2024 (2 months)
Performed daily backups of software systems, maintained and repaired computer equipment, provided IT support to staff and guests, and set up video conferencing for guests.
XRX Technologies Limited
Feb 2020 - Nov 2023 (3 years 9 months)
Provided IT support to various clients including network refresh, hardware maintenance, LAN maintenance, router installation, and structured cabling. Conducted preventive maintenance and resolved network issues across multiple branches.
Muthaiga Country Club
Feb 2018 - Present (8 years 8 months)
Performed laptop and desktop maintenance and repair, POS preventive maintenance, user support and administration, network troubleshooting, network and server configurations, telecommunication setup, and video conferencing setup.
Degrees, certifications, and relevant coursework
Diploma, Information and Communication Technology
Diploma in Information and Communication Technology from Techno Brain in 2017.
Software and tools used professionally
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