Open to opportunities

Kevin Cordon

@kevincordon

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Professional Services Consultant who delivers end-to-end tech implementations and customer-focused troubleshooting.

Guatemala

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What I'm looking for

I’m looking for a role where I can lead implementations, troubleshoot customer issues, and improve onboarding experiences. I want a team that values clear communication, continuous improvement, and practical problem-solving using my technical and client-facing skills.

I’m a Professional Services Consultant at HCL Tech, where I’ve led end-to-end implementation of Xerox solutions. I manage client transitions from legacy systems to modern hardware and streamline deployment schedules to keep rollouts on track.

Before that, I led as an English Coach > Team Lider in the Zona Portales Branch. I led a team of coaches, managed daily operations, mentored staff through performance feedback, and maintained high client satisfaction by engaging with students and parents.

My technical foundation spans VOIP and web support. I worked as a Grasshopper Technical Service Representative Tier 1, providing troubleshooting and sales support for the VOIP system, and completed specialized networking training focused on VOIP services.

I also delivered expert guidance as a Wix Technical Service Representative Tier 1 and Tier 2, handling website architecture, design, maintenance, complex troubleshooting, and feature utilization. Earlier, I supported Google Workspace (Drive, Docs, Sheets, Sites, and Forms), specializing in DNS record troubleshooting and domain configuration to ensure email and website connectivity.

Experience

Work history, roles, and key accomplishments

Professional Services Consultant

Hcl Tech

Oct 2024 - Jan 2026 (1 year 3 months)

Led end-to-end implementation of Xerox solutions, managing client transitions from legacy systems to modern hardware and streamlining deployment schedules.

solution implementation Legacy System Modernization Xerox Solutions Stakeholder Management

English Coach & Team Lead

Zona Portales

May 2024 - Oct 2024 (5 months)

Led a team of English coaches and delivered direct coaching. Managed daily operations, mentored staff with performance feedback, and maintained high client satisfaction by engaging students and parents.

Team Leadership Mentoring Customer Satisfaction Student Engagement

Grasshopper T1 Support Rep

Grasshopper

May 2021 - Dec 2023 (2 years 7 months)

Provided Tier 1 technical troubleshooting and sales support for Grasshopper's VOIP system. Supported clients via email and phone and completed specialized VOIP networking training.

Networking Fundamentals Tier 1 Support Email Support Phone Support Sales Support

Wix T1/T2 Technical Support

Wix

Dec 2019 - May 2021 (1 year 5 months)

Provided Tier 1 and Tier 2 technical guidance on website architecture, design, and maintenance. Resolved complex troubleshooting issues and advised on feature utilization.

HTML5 CSS JavaScript Web maintenance

Lyft Back Office Representative

Lyft

Apr 2018 - Nov 2019 (1 year 7 months)

Delivered email and chat support, resolving user inquiries and platform issues. Managed back-office support for customer communication and issue resolution.

Email Support Chat Support User Support Back Office Operations

Google Workspace Support T1

Google

Dec 2016 - Jan 2018 (1 year 1 month)

Provided Tier 1 technical support for Google Workspace products including Drive, Docs, Sheets, Sites, and Forms. Specialized in DNS record troubleshooting and domain configuration to ensure email and website connectivity.

Google Workspace Domain Configuration Technical Troubleshooting Tier 1 Support