Ismael Cordova

I am a highly proactive and responsible professional with over 3 years of combined experience in customer support, operations, and information management. My expertise lies in problem-solving, process optimization, and effective communication with clients and colleagues in dynamic environments. I am bilingual, fluent in both Spanish and English, and I aim to leverage my skills in managing inquiries across various channels to deliver exceptional service and enhance user satisfaction.

In my recent role as a Logistics Supervisor at Narú C.A, I designed efficient transportation routes and coordinated the daily dispatch of goods, ensuring timely delivery while minimizing operational costs. My ability to resolve critical logistical situations and develop immediate action plans has been instrumental in maintaining operational continuity. Previously, as a Customer Support Specialist at Virt Services, I effectively addressed customer inquiries in both English and Spanish, ensuring a high level of personalized attention and efficiency in every interaction.

My experience as an IT Operator in a fiat-to-digital currency exchange further honed my skills in managing financial operations and ensuring the security of client transactions. I have consistently strived to exceed customer expectations, building strong relationships and fostering brand loyalty through high-quality service. I am eager to continue my professional journey in a role that allows me to utilize my skills in customer support and logistics.